Residue from Sundays Tech Problems!

ScarletDove · ‎07-11-2010

Here is an odd situation. After the ordering fiasco Sunday 9/24 during ITKWD where no orders worked and many that worked did not go through, I finally got an order to go through around 5pm, and received the confirm notice in my email. It was for the KC ham which was a one-day-only price on easy pay. The website was still having glitches, and the order did not say "Advanced Order" (12/11 delivery week), it said "In Process". Meanwhile, another attempted ham order I thought did not go through showed up Monday morning in orders at the higher price and I cancelled it online. Called CS Monday 9/25 about the "In Process" ham order and they told me to ignore that, for it would not be delivered until 12/11 week. Then this evening, was tracking a delivery and saw the "In Process" ham order had been cancelled and a new order created, dated today 9/26 and at todays price (not one-time only price); there was no email notice. Now WHY would this happen? Called CS and told them I wanted the cancelled order of 9/24 reinstated at the special price with easy pay, and the one QVC created today cancelled. She complied and the update showed in my orders. WHY? WHY? WHY? What is wrong with this company?

bowlicious · ‎03-10-2010

I did a "free exchange" for a sweater because the one I got was 6" bigger than what the size chart said it would be. I got an email saying it was being sent in the smaller size but my account info says it was canceled. Now I don't know for sure if it is still coming or if it was canceled...... my bet is canceled. The web page shows they still have some in the size I requested. Then they charged me for return shipping besides.

DJs mom · ‎06-06-2012

@bowlicious wrote:
I did a "free exchange" for a sweater because the one I got was 6" bigger than what the size chart said it would be. I got an email saying it was being sent in the smaller size but my account info says it was canceled. Now I don't know for sure if it is still coming or if it was canceled...... my bet is canceled. The web page shows they still have some in the size I requested. Then they charged me for return shipping besides.

@bowlicious, you need to call CS and make sure you get your exchange and they refund you the return shipping charge.

***It's ok not to be ok***

Mominohio · ‎08-08-2010

QVC's website and shipping are a hot mess, plain and simple.

I honestly don't know how they are going to continue to compete in the future.

During 'events', especially those that have free shipping all day or lots of easy pay, customers no longer sit and watch presentations and order one thing at a time by phone. That is so 1990.

People are wanting to search the site, place orders online, and move on. So many times in the last year, the website has failed during big events, and it has to be costing a huge amount in lost sales because the consumer of today has the option to move on to literally millions of other choices.

QVC better get their problems under control. It's a dog eat dog world out there in retail and this isn't their only problem.