Customer Care

[Catch71]

I come on here to say sometimes the miracle of a quick refund works and sometimes it doesn't.

On August 25, I went online to start a return. I got the QR code, took it to UPS who scanned the code, put on the label, and gave me a receipt. I expected to get a quick refund but instead I heard nothing! Finally I went on Track your Return on order status and lo and behold the,package was delivered back Sept. 2. By the 15th I still had not even gotten an email saying they received it. I tried calling customer service for 2 days, Sat. And Sunday and they wouldn't even allow my call to be on hold. They said call back later! I wrote to easyreturns and 4 days later it was,processed. 
I did the same process for a different return and it was,processed the same day I gave USPS the QR code. 
only difference is the USPS code worked right away, UPS process was the long wait.

[spabar]

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@Catch71 wrote:

I come on here to say sometimes the miracle of a quick refund works and sometimes it doesn't.

On August 25, I went online to start a return. I got the QR code, took it to UPS who scanned the code, put on the label, and gave me a receipt. I expected to get a quick refund but instead I heard nothing! Finally I went on Track your Return on order status and lo and behold the,package was delivered back Sept. 2. By the 15th I still had not even gotten an email saying they received it. I tried calling customer service for 2 days, Sat. And Sunday and they wouldn't even allow my call to be on hold. They said call back later! I wrote to easyreturns and 4 days later it was,processed. 
I did the same process for a different return and it was,processed the same day I gave USPS the QR code. 
only difference is the USPS code worked right away, UPS process was the long wait.

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@Catch71  Same thing here. I dropped the package off at UPS Store on Sept. 9th. It was delivered on Sept. 15th, and status doesn't show as returned yet.

[Liverbird1]

my return was recived september 8th and still no refund , 

[Catch71]

@spabar 

I am reading all the comments and most who got that super fast refund used their USPS post office. I got the fast refund when I used my post office,  it not when I dropped off at UPS. 
Wondering if that makes the difference?

[Pecky]

I always send an email to ez returns before even going to the post office, giving them the order# & item# that I am returning and how I want to be refunded.  They used to be very fast with responding and issuing the refund but not so much anymore.  

[We rescue cats]

If this is the case I'm thrilled! Amazon has been doing this for years, so glad that QVC is now doing the same!

[spabar]

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@Catch71 wrote:

@spabar 

I am reading all the comments and most who got that super fast refund used their USPS post office. I got the fast refund when I used my post office,  it not when I dropped off at UPS. 
Wondering if that makes the difference?

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@Catch71  I don't know, but as slow as the post office is, I thought it would be the other way around. That's why I dropped it off at the UPS store.