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Valued Contributor
customerqvc2
Posts: 555
Registered: ‎02-04-2011

Refund Never Issued--Need Mod Please

[ Edited ]

‎07-20-2020 05:39 PM - last edited on ‎07-20-2020 05:51 PM by QVC Customer Care

Please help.  My order # was returned, but I never receieved credit on my account via Pay Pal.  My account is marke as "return issued. "What happened?

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: Refund Never Issued--Need Mod Please

‎07-20-2020 05:50 PM

@customerqvc2 You were refunded $24.79.  The funds were issued to your QVC membership account on 07/04/20

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customerqvc2
Posts: 555
Registered: ‎02-04-2011

Re: Refund Never Issued--Need Mod Please

[ Edited ]

‎07-20-2020 06:03 PM - edited ‎07-20-2020 06:08 PM

@Wayne-QVC  Thank you, but I never received the $24.79 via my pay pal or my credit card.  I am puzzled.

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: Refund Never Issued--Need Mod Please

‎07-20-2020 06:08 PM

@customerqvc2  Correct...the credit was issued to your QVC membership account (store credit).  Would you like the credits closed and transfered to the orinigal metod of payment on the order?

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customerqvc2
Posts: 555
Registered: ‎02-04-2011

Re: Refund Never Issued--Need Mod Please

[ Edited ]

‎07-20-2020 06:09 PM - edited ‎07-20-2020 06:10 PM

@Wayne-QVC  Yes, please.

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: Refund Never Issued--Need Mod Please

‎07-20-2020 06:12 PM

@customerqvc2  I closed the credit and applied it to your PayPal accout. Please allow 72 hours for the credit to appear on your account. 

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customerqvc2
Posts: 555
Registered: ‎02-04-2011

Re: Refund Never Issued--Need Mod Please

‎07-20-2020 06:15 PM

@Wayne-QVC   Thank you so much!

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