Customer Care

[Yesme]

The only reason I can see is that they are so cash-strapped, they choose not to abide by former business principles.  QVC is operating in defiance of basic consumer laws. 

[Kachina624]

@Yesme    How would we know?  Send the mods an email with order number number at qvcsocialteam@qvc.com and ask them.

[Yesme]

I have emailed the mods many times, but they can't or won't fix the problem.  

[Yesme]

Point in fact, they won't even acknowledge the problem!

[BeeChee]

The part of that that makes me the maddest is I have an order that has been "IN PROCESS" since June 27, with an ETA of July 7.  On July 27, IS IT FREE????

[NicksmomESQ]

  Wait a minute,Did QVC reneg on their 90 return policy that extended through May 31st? Did I miss something?

[santorini]

What happened?

[Yesme]

They've been sending returned items back to many customers with letters saying it was past 30 days, and therefore ineligible for return. 

[Kachina624]

Well, yesterday someone posted the email and snail mail for Qurate CEO Mike George.  The Federal Trade Commission should have an online complaint procedure.  Then, there's the Consumer Complaint Division of the Pa. State Attorney General's Office.  File a complaint with your credit card company.

Okay, I'm out of ideas.

[Yesme]

Oh, I've already taken some of those steps.  QVC continues to ignore me, so I thought I'd spread the message to make it more public, shall we say?  

Yes, I've been a long-time customer, but I've become increasingly disturbed by the utter lack of customer service.  This isn't just a pandemic response issue, but a CHOICE to not correct errors after repeatedly pointing them out for WEEKS via online chats, mod emails, and other avenues.