Customer Care

[mmwas]

4/3 Update my issue has been resolved.  Would like to thank   @Barbara-QVC and the rest of Cashstar & QVC Customer Service for the assist.  

[ScrapHappy]

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@mmwas wrote:

Hello, 

I purchase a QVC gift card from my local groccery store about 3 weeks ago.  The Pin number was not scratched and receipt shows it was activated.  I've purchased other gift cards from this grocery store with no issue for many years.  2 weeks ago I tried to redeem the gift card and it showed a balance of 0. I understand when you redeem a gift card it becomes loaded in your account but my account still shows a balance of 0. The card was activated and the PIN was unscratched so it shouldn't have been stolen.

 I spent over a hour on the phone and was just transitioned to various QVC departements with no resolution.  Last person I spoke to said that QVC would conduct an internal investigation and should hear back in a few days. It's been over a week and not a single followup email or phone call. Has this ever happend to anyone &  is there anyone I can contact at QVC to  help resolve my concern?  

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I bought a Visa gift card at Target for a gift for someone.  Bought it on 12/20/23.  She went to use it on 12/30/23 and was denied stating zero balance.  Went to Target, they wouldn't do anything for her.  Said once purchased, funds transfered from Target to Visa and to call Visa.  Found out thru Visa that her Visa gift card was used to purchased 2 $50 gift cards at Home Depot in Canada.  It took 4 months to get the $100 back.  

[Barbara-QVC]

@mmwas so glad to hear it all worked out!