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Honored Contributor
Kachina624
Posts: 79,505
Registered: ‎03-10-2010

Re: REQUEST RE UPS

‎05-04-2017 07:39 PM

@mousiegirl  If I were you, I'd find a place to complain about the local operation on UPS's National website.  All you describe is completely out of the norm.  I wouldn't put up with it without a fight. 

New Mexico☀️Land Of Enchantment
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QVC Customer Care
QVC Customer Care
Melvin-QVC
Posts: 575
Registered: ‎06-14-2015

Re: REQUEST RE UPS

‎05-04-2017 07:51 PM

@mousiegirl wrote:

It seems that UPS has been instructed to take QVC packages to a UPS store if no one is home on the first attempt to deliver, instead of having UPS return the next day to deliver.  I do not like this policy.  

 

I have been home many times only to find a notice the next day.  UPS never came to the door, so I had no way of knowing anyone was trying to deliver.

 

I pay QVC for delivery of packages, then I am forced to drive all the way to a store the next day to get the package.  Sometimes it is days before I am able to go to the store, stand in line, produce ID, sign for and then receive it.

 

Please consider changing the policy.

 

 

@mousiegirl Thanks for the feedback.  I will forward this for you.  I'm really sorry about your packages.  If you ever need assistance, please email us at QVCSocialTeam@qvc.com and we'll be happy to help.  

 

Melvin, Customer Care 

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