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Respected Contributor
Posts: 2,697
Registered: ‎07-23-2010

QVCSocialTeam@Qvc.com - order delayed?

qvcsocialteam@qvc.com -- I received an e-mail saying that my auto-delivery order for the Beekman's 8 piece soap is delayed and am being told to go to QVC.com to check my order status.  However when I go to the order status page, the option to CHOOSE track my order does not appear on the order.

 

Now what?

 

I placed my order in the middle of the day when it was the TSV - it was in the order process but now it is gone.

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QVC Customer Care
Posts: 1,644
Registered: ‎06-14-2015

Re: QVCSocialTeam@Qvc.com - order delayed?

Hi @GinaV24 I am so sorry, your order has been delayed and has no shipped as yet, it is still in the process of shipping. Once the order ships you will be able to view the trackiing. I am so sorry for the delay.

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Regular Contributor
Posts: 183
Registered: ‎03-11-2010

Re: QVCSocialTeam@Qvc.com - order delayed?

I have the same issue. Why are we waiting over 11 days for an order? I would like to cancel. Why would anyone place an order assuming it would ship and then discover it is delayed this long. Very frustrated. 

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Regular Contributor
Posts: 183
Registered: ‎03-11-2010

Re: QVCSocialTeam@Qvc.com - order delayed?

Mine just shipped! 

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Trusted Contributor
Posts: 1,200
Registered: ‎03-10-2010

Re: QVCSocialTeam@Qvc.com - order delayed?

@GinaV24 

 

I got a delayed email too but for a different item. I ordered the Halo TSV on 2/17. The EDD was 2/24. When I checked this morning it still shows “in process.” What is going on? We should have the option to cancel if an item hasn’t shipped after 1 week. 

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QVC Customer Care
Posts: 1,644
Registered: ‎06-14-2015

Re: QVCSocialTeam@Qvc.com - order delayed?

I am sorry @angel8 there was a warehouse delay. We are working on gettiing the order out.

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QVC Customer Care
Posts: 1,644
Registered: ‎06-14-2015

Re: QVCSocialTeam@Qvc.com - order delayed?

Hi @Tribefan I can understand your furstration with the warehouse delay. If want to cancel you order but cannot let us know. Send your order information to QVCSocialTeam@qvc.com.