Customer Care

[BuckABoo]

Hi everyone:  For some reason I cannot play the product videos on my computer.  Is anyone else having this issues.  Thanks

[chilipepper60]

I've had the same problem for a couple of days now.

[Kachina624]

@BuckABoo   Try using a different browser temporarily.  That often solves the problem.

[KingstonsMom]

I have no problem on my laptop, I don't use phones or apps to view videos on QVC.

[QueenofTheQ]

I came to the forums specifically to see if anyone else had posted about this.  I haven't been able to watch videos on my laptop either.  I tried different browsers and nothing fixes it.  I click on the 'play' arrow and nothing happens.  It is so frustrating.  

[Kim-QVC]

Hi @BuckABoo I posted this on another thread about the videos - Hello, thank you for posting with us here in QVC Community Customer Care forum and thank you for letting us know there is an issue viewing videos on QVC.com. Please continue to update us on your issues so we can relay them to our IT team. I have opened a service request on this issue and hope to have results soon. Does it seem to be only on Edge? Thank you . -Kim

[DebPA3]

I too cannot play the videos. In my case, it is a regular PC, running Microsoft Edge. Other videos on other websites on the same browser work fine. Computer, and Edge, are routinely updated, and is running Windows 11.

No issues on my iPad, running Safari.

On my PC, I installed Google Chrome, and the videos run fine, but I do not intend to duplicate my entire browsing history, saved items, etc on another browser on the PC. 

Please have IT solve the Edge problem.

[PINKdogWOOD]

Annoying pop-ups for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Caaareful Shopper]

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@Kim-QVC wrote:

Hi @BuckABoo I posted this on another thread about the videos - Hello, thank you for posting with us here in QVC Community Customer Care forum and thank you for letting us know there is an issue viewing videos on QVC.com. Please continue to update us on your issues so we can relay them to our IT team. I have opened a service request on this issue and hope to have results soon. Does it seem to be only on Edge? Thank you . -Kim

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Good morning @Kim-QVC .  Still, cannot play videos on qvc.com.  I use Edge on my laptop.   

I can play videos on the QVC App, however.

[Liverbird1]

yes I cannot play video on chrome , tried safari and it worked , but so inconvenient .IT dept needs to step up