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04-03-2019 02:46 PM
hi mods! please help me with this return. original purchase date was 3/16/19.
recently returned what were supposed to be
they were returned because i actually received
very similar earrings, but different item numbers and a different price.
i noticed that my refund was $10.37. i paid with four easy payments and my total had originally been $71.48. according to my calculations i should have received $17.87 for one installment. return was due to qvc error in sending the wrong item.
thanks in advance for your help.
Solved! Go to the Best Answer.
04-03-2019 02:52 PM
What did they say when you called customer service?
04-03-2019 03:05 PM
i did not call. i usually get a faster response/explanation with the MODS.
04-03-2019 03:07 PM
@CrazyDaisy wrote:What did they say when you called customer service?
@CrazyDaisy She may not have called CS; I don't read anything that says she did.
04-03-2019 03:09 PM
@sunshine45 wrote:
i did not call. i usually get a faster response/explanation with the MODS.
Didn't know they were the board gofers.
04-03-2019 03:12 PM
@CrazyDaisy wrote:
@sunshine45 wrote:
i did not call. i usually get a faster response/explanation with the MODS.
Didn't know they were the board gofers.
actually, they are customer service representatives and very good at what they do both on and off the boards. the mods definitely go above and beyond in their assistance.
they do a great job helping those with issues both on the boards and via qvcsocialteam@qvc.com.
04-03-2019 03:35 PM
@sunshine45 wrote:
hi mods! please help me with this return. original purchase date was 3/16/19.
recently returned what were supposed to be
J348515RLM Bronze 2 3/4" Openwork Drop Earrings.
they were returned because i actually received
J360532RLM Patina Openwork Drop Earrings
very similar earrings, but different item numbers and a different price.
i noticed that my refund was $10.37. i paid with four easy payments and my total had originally been $71.48. according to my calculations i should have received $17.87 for one installment. return was due to qvc error in sending the wrong item.
thanks in advance for your help.
@sunshine45 There was also a $30.00 membership credit added to your account when the earrings were returned. You may not know about this because it was not put back on your credit card. This credit can be used on a future purchase. I hope this helps.
Melvin, Customer Care
04-03-2019 03:40 PM
WOW @Melvin-QVC thanks!
was that added due to the mistake?
04-03-2019 05:02 PM
@sunshine45 wrote:
WOW @Melvin-QVC thanks!
was that added due to the mistake?
That was part of the original transaction amount.
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