Customer Care

[Linmo]

I was on waitlist for a certain color and size of a fashion item.  QVC canceled my order about 10 days ago because they didn't expect additional inventory.  I noticed that the item was available in that size and color today but at a higher price.  I was very surprised that QVC would not honor that price.  

[Venezia]

@Linmo - Did you ask them to place a new order at the previous price you had?  I think the mods could help you with that.

[Susan Louise]

---

@Venezia wrote:

@Linmo - Did you ask them to place a new order at the previous price you had?  I think the mods could help you with that.

---

@Linmo  I agree with @Venezia 

What happened was your waitlist order timed out...usually at the 45 day mark. Sometimes the item is still available on waitlist because not all the returns have been processed. 

When that happens to me I contact CS and they just price match a new order for me. I usually still get the item

[Linmo]

@Susan Louise @Venezia I put the replacement item on check order and asked them to adjust the price.  Even though the original order was canceled just 10 days ago, they said they couldn't adjust the price since that order was placed more than 30 days ago.

[Susan Louise]

---

@Linmo wrote:

@Susan Louise @Venezia I put the item on check order and asked them to adjust the price.  Even though the order was canceled just 10 days ago, they said they couldn't adjust the price since the order was originally placed more than 30 days ago.

---

@Linmo  Talk with another CS rep...

Sometimes I have chatted with 2 or 3 before I get an issue resolved.

[Foxxee]

Email the Social Team at QVCSocialTeam@QVC.com with your order number and explanation. 

[Linmo]

@Foxxee @Susan Louise I've called CS twice and emailed social team once.  I'm wondering if this is a new thing they are told to enforce.  

[Foxxee]

---

@Linmo wrote:

@Foxxee @Susan Louise I've called CS twice and emailed social team once.  I'm wondering if this is a new thing they are told to enforce.  

---

@Linmo 

That's interesting.  The Social Team is usually very accommodating.  QVC just lost a sale and made a customer unhappy.  

[Susan Louise]

---

@Linmo wrote:

@Foxxee @Susan Louise I've called CS twice and emailed social team once.  I'm wondering if this is a new thing they are told to enforce.  

---

@Linmo  I don't know what else to say other than don't give up. Call CS when they are available in the morning.

That is what I would do. Not all CS reps are on the same page...so to speak.

I'm just trying to help ya.

[jbinrwc]

---

@Linmo wrote:

@Foxxee @Susan Louise I've called CS twice and emailed social team once.  I'm wondering if this is a new thing they are told to enforce.  

---

I had a similar experience.  It must be a new policy.  Of course they didn't bother to tell us.

I just had an order for a Clinique beauty item that was a special during their Anniversary sale cancelled.  I received an email on 7/9/21 advising of a delay in shipment of my item and apologizing for the situation.  I checked the order status today and found out that QVC had cancelled my order.  I did not receive any notification about the cancellation.  And the system shows that the item is sold out.  So, why did they accept my order in the first place if they did not have enough inventory to fill it?  Very annoying.  Makes me reconsider placing any future orders with QVC.