Customer Care

[Caaareful Shopper]

This morning, 7/11, I'm trying to access the Program Guide but the website keeps saying, "Access Denied."  Mods, is there a problem with the Program Guide?

[Alice-QVC]

Hi @Caaareful Shopper, I just checked and the Program Guide is fine. It has been modified and that may be why you could not get in. Please try again.

[Caaareful Shopper]

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@Alice-QVC wrote:

Hi @Caaareful Shopper, I just checked and the Program Guide is fine. It has been modified and that may be why you could not get in. Please try again.

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Thank you very much @Alice-QVC!  It's all good now.

[Allegheny]

@Alice-QVC

This is what I get when I try to access Program Guide listed under "Shop QVC TV"   Using MacBook Pro with Safari.  

Access Denied

You don't have permission to access "http://qa.qvc.com/content/programguide.html?" on this server.

Reference #18.cea52b17.1531325002.6845a59

[Alice-QVC]

Hi @Allegheny, that is strange. When I click on the link you provided it takes me to the program guide. Try clearing your cookies and changing browsers, that may help.

[Sweetbay magnolia]

I get the "access denied" message when I try to get there from here (the forums).  When on the main page, or looking at order status, I can "get in".  This same sort of thing happened when the wish list feature got an update.

[vjohnson]

I do not like the new program guide. I don’t care who the hosts will be, I want to see what’s coming up in the next few weeks. I liked it because I could tell what the TSV would kind of be based on what was coming up at midnight. Maybe that’s why they changed it - they don’t want us to know. 

[Linda Bee]

The new program guide format is HORRIBLE, HORRIBLE, HORRIBLE.  What are you trying to do, QVC?  It's impossible to read.  Check out how HSN does it.