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03-20-2020 11:06 AM
I sent the dark denim Logo jacket (recent TSV) back for another size. Today I received an email that my requested size was not available and I would be refunded. The bleached denim TSV is available in the size that I want. When I asked customer service if I could get the bleached denim instead, I was no because the bleached denim has a different item number. It's the same jacket though. This doesn't seem fair.
03-20-2020 11:23 AM
Fair or not, those are the rules and they don't bend them.
03-20-2020 12:36 PM
@nomoney wrote:
I sent the dark denim Logo jacket (recent TSV) back for another size. Today I received an email that my requested size was not available and I would be refunded. The bleached denim TSV is available in the size that I want. When I asked customer service if I could get the bleached denim instead, I was no because the bleached denim has a different item number. It's the same jacket though. This doesn't seem fair.
Hi @nomoney thank you for posting and shopping with us. I apologize that this return was not successful. I can help. Please email me at QVCSocialTeam@qvc.com and I can place the new order and adjust the price to reflect the TSV, thank you . Kim
03-20-2020 02:26 PM
Thank you very much. I have emailed you
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