Customer Care

[CissyT]

What’s up with it taking so long to prepare orders and get them shipped? I placed an order on November 14 and today is November 19 and the order still shows preparing order.

[millieshops]

@CissyT   Any answer you get from anyone who doesn't have access to actual company information would be a guess. 

 I just had an order arrive five days from the time I placed it.  Again, no idea why it came a solid week before the estimate I got when I placed the order! I always check out carefully and slowly so I can cancel if I don't like what I see.   I've been lucky though -  all deliveries on or like the most recwnt before any date promised.

BTW, if I were to guess why some are slow -   there are more jobs available than there are people to fill those jobs. 

[rockygems123]

@CissyT 

They're busy, probably lots of orders and lower staff that would be able to get your order out immediately.

Same with other retailers, sometimes it is 10 - 12 days until I receive a Talbot's order.

[geezerette]

Five days to be preparing an order isn't out of line for QVC.

[Kachina624]

I just waited over a week for a Macy's  order to ship.  People should be able to conclude that the seasonal rush is on and everything, including transportation will be slower.

[Kitty Galore]

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@CissyT wrote:
What’s up with it taking so long to prepare orders and get them shipped? I placed an order on November 14 and today is November 19 and the order still shows preparing order.

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@CissyT   same here November 4th now it's the 20th !!  Still preparing status !! 😡

[grooms]

I have had trouble with Isaac's products.....they take over a week preparing to ship and some cosmetic products take longer.....I think most of the trouble is due to the product's originator.