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Trusted Contributor
Renata22
Posts: 1,814
Registered: ‎03-16-2010

Cancelled package

‎11-12-2023 09:45 PM

Can someone please tell me why my package was cancelled? I have emailed QVC & get no response. The package was ordered on 10/23/23. The only status was waiting on carrier pickup. Now it has been cancelled. I used to get answers here. Anybody?🤷‍♀️
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Honored Contributor
Love my grandkids
Posts: 15,219
Registered: ‎11-24-2013

Re: Cancelled package

‎11-12-2023 10:34 PM

@Renata22  Did you email the Social Team or someone else? You can email all the info to:

 

QVCSocialTeam@qvc.com

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Honored Contributor
rms1954
Posts: 10,378
Registered: ‎06-06-2019

Re: Cancelled package

[ Edited ]

‎11-12-2023 11:42 PM - edited ‎11-12-2023 11:43 PM

Did you try a phone call to CS or do a live chat -- all good options.

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Respected Contributor
SaveTheTurtles
Posts: 3,669
Registered: ‎10-09-2023

Re: Cancelled package

‎11-13-2023 08:42 PM

If I want an answer I would never email them. You have to either call or live chat for sure. I have the best luck with chat.

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Trusted Contributor
Renata22
Posts: 1,814
Registered: ‎03-16-2010

Re: Cancelled package

‎11-15-2023 07:03 PM

Thanks everyone. I did email & got no response. When I try to track the package it says there was an exception. I have received help here before but I guess that’s a thing of the past, like so many other things. Will call & cancel as I’ve reordered to try again.
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Trusted Contributor
DrakesMomma
Posts: 1,452
Registered: ‎06-02-2010

Re: Cancelled package

‎11-15-2023 07:11 PM

@Renata22   -  Don't worry.  A mod is always around.  

 

@Wayne-QVC 

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Trusted Contributor
Renata22
Posts: 1,814
Registered: ‎03-16-2010

Re: Cancelled package

‎11-20-2023 09:52 AM

@Wayne-QVC   Nice to know, but help used to be quicker. I used to get answers from my email but didn't get one til I cancelled the package. Still have no idea what happened to my package.

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