Customer Care

[Maddiecat817]

In response to an email from QVC I ordered a pair of the denim & co linen pants that will be aired as the TSV tonight. The item I ordered showed (and still shows)  as in stock, but my order status is "backordered". What does this mean? Should I cancel and reorder or what? 

[mspatmac]

If that's the case, I'm out.  

[Kachina624]

@Maddiecat817    It probably means the arrival has been delayed but it's on the way. 

[Just Bling]

I hope the host tells the prospective customers when the anticipated ship date is.

Either still in China, in a container somewhere, sitting in customs, waiting for a truck to haul to warehouse, waiting for quality control or who knows.

[granddi]

I got the same message. So with undisclosed backorder date and unpredictable delivery it a big guess when we would get this item.

[Liverbird1]

My order says in process for delivery 22nd

[mspatmac]

Many similar linen blend beach pants on Amazon, Roxy site and others with comparable prices and no waiting! 

[RealtyGal2]

Do not cancel. The new progression for orders seems to be:  (1) Preparing your order, (2) Backorder (this status usually only lasts for 48 hours, then the item is shipped), (3) Shipped

I know this is odd, but I am going by what is happening with my orders. The QVC shipping department is really a mess. They are adding statuses, but not letting the customers know what the new statuses mean. It is extremely confusing for all of us. I just don't want you to miss out on something you really want because of all the confusion. In my opinion, QVC needs to hire a new manager for the shipping department. 

[Kachina624]

I'd say the new president QVC got not too long ago is not working out very well.   This problem goes far beyond what a warehouse manager controls. 

[Maddiecat817]

I emailed the social team last night. Haven't heard from them. It was still showing backordered this morning so I canceled that order and reordered. Now they are preparing my order so I guess it's all good. But it just goes to show you need to watch your order status.