Reply
New Member
Posts: 1
Registered: ‎11-01-2010

Poor Customer Service from QVC - Shop elsewhere

I have been a customer for 15 years. I have been trying to log into my account for a few days and being told it did not exist. I finally called today, and they told me they shut my account down. First, I was told that my acct or another acct with my cc failed payment. Then that they said are fraudulent charges on my acct. All I was asking is for my account to be open for me to view the charges. Then I was told I needed to verify information on my account. QVC did not contact me because the account had fraud and they did not know if I was the real account holder. Other companies send letters in the mail if an account has been hacked. Still, no one could unlock the account, so I can see what charges were being placed on it. No one could help me, I asked to speak with management three times today and waited hours for a call back. I must of spoke to 8 different people between 9 am and 4 pm. Finally, delt with the dispute department twice after 3pm and I did not receive any help until I spoke with this department. First person confirmed fraud but could not find any issues on my account. Last person is telling me an easy pay did not go through, I said, well this is the first I’m hearing, it was charged to my card a week ago, it has been processes. I still did not get an answer to why my account was shutdown. They even canceled about 800.00 worth of merchandise pre-ordered for the Holidays with no contact to the customer. QVC, you just lost another customer. The same thing happens to my friend when her card got stolen and a $4.00 charge didn’t process. One of my jobs is in customer service, I can’t tell you how many times this happens, and 200.00+ charges are declined. My company notifies and works with the customers for a few months to get the issued resolved. I would advise all consumers to shop elsewhere. QVC just wasted my day, and I was a customer that was loyal and paid.

Respected Contributor
Posts: 4,481
Registered: ‎12-13-2010

Re: Poor Customer Service from QVC - Shop elsewhere

What a mess. Just terrible.

QVC Customer Care
Posts: 720
Registered: ‎06-14-2015

Re: Poor Customer Service from QVC - Shop elsewhere

@DanielleH  We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

Honored Contributor
Posts: 14,490
Registered: ‎03-09-2010

Re: Poor Customer Service from QVC - Shop elsewhere

The QVC Social Team are the only ones to go to for help. They help everytime.

They should be the ceos of this company and paid accordingly. They really are the bright spot here.

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"
Valued Contributor
Posts: 721
Registered: ‎06-02-2023

Re: Poor Customer Service from QVC - Shop elsewhere

This tale sounds familiar. 🤔

Respected Contributor
Posts: 3,443
Registered: ‎01-04-2014

Re: Poor Customer Service from QVC - Shop elsewhere

Well I learned something new. It seems when you're account is shut down you can still post on the forum. 


And @on the bay, though I've not needed to contact them often, I agree with everything you said.

Honored Contributor
Posts: 14,725
Registered: ‎03-15-2014

Re: Poor Customer Service from QVC - Shop elsewhere

[ Edited ]

Is the problem with your QVC credit card (the "Q Card") or your QVC account?

Respected Contributor
Posts: 2,181
Registered: ‎02-01-2015

Re: Poor Customer Service from QVC - Shop elsewhere

no one is gonna tell me where to shop

 

 

lame

~~who/what is responsible for your joy? YOU!~~
Honored Contributor
Posts: 10,052
Registered: ‎03-09-2010

Re: Poor Customer Service from QVC - Shop elsewhere

I can understand someone being upset, if there are issues with his/her account.

 

But telling others to "shop elsewhere"?  That's where it loses me.

 

I've never run into the kind of issue described, but any problems (minor, IMO) that I've ever had, have been resolved to my satisfaction.

 

I see no reason to stop shopping with QVC.

Honored Contributor
Posts: 68,924
Registered: ‎03-10-2010

Re: Poor Customer Service from QVC - Shop elsewhere

With really no definitive information whatsoever, I don't know how anyone can say they agree with the OP.  There's something wrong somewhere and I doubt it's with qvc.  My experiences with CS  over a 35 year period have been exemplary.

New Mexico☀️Land Of Enchantment