Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
New Contributor
Tess11
Posts: 2
Registered: ‎05-08-2020

Order not recieved

‎05-08-2020 11:27 PM

My order has been scanned to my local UPS quickly but has been sitting there for almost 5 days. I’m losing $ waiting on my order!!!! I could have picked it up at the UPS site but that’s not avail to me. Why hasn’t it been delivered???!?!
Report Inappropriate Content
Message 1 of 5 (776 Views)
Reply
0 Hearts
New Contributor
Tess11
Posts: 2
Registered: ‎05-08-2020

Re: Order not recieved

‎05-08-2020 11:27 PM

 
Report Inappropriate Content
Message 2 of 5 (775 Views)
Reply
0 Hearts
QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,550
Registered: ‎10-12-2015

Re: Order not recieved

‎05-08-2020 11:52 PM

Hi @Tess11 

 

Welcome to our Community Forums!  I see that you have several recent orders. Please email us at QVCSocialTeam@qvc.com and let us know which order you would like us to look into. 

 

Barb

Customer Care

Report Inappropriate Content
Message 3 of 5 (740 Views)
Reply
0 Hearts
Honored Contributor
Kachina624
Posts: 79,420
Registered: ‎03-10-2010

Re: Order not recieved

‎05-09-2020 12:56 PM

@Tess11    From the complaints that have been posted here very recently, it appears UPS is in a big mess and your problem is not uncommon.  I'm sure they'll catch up in a few days.  All shipping has been disrupted by this virus; patience is required.  I have one that is overdue also.

New Mexico☀️Land Of Enchantment
Report Inappropriate Content
Message 4 of 5 (579 Views)
Reply
0 Hearts
Honored Contributor
Kachina624
Posts: 79,420
Registered: ‎03-10-2010

Re: Order not recieved

‎05-09-2020 02:28 PM

@Tess11    Here's a thread from yesterday on the subject.

 

https://community.qvc.com/t5/Community-Chat/Cryptic-UPS-Message/td-p/6229263

New Mexico☀️Land Of Enchantment
Report Inappropriate Content
Message 5 of 5 (557 Views)
Reply
0 Hearts