Not Receiving Pre-Sale Emails

cancun08 · ‎03-11-2010

I had this issue once before. You got me back on track for awhile and now I've stopped receiving them again. I have made no changes on my account. Please help. TIA.

~Breathe In~ Breathe Out~ Move On~

Barbara-QVC · ‎10-12-2015

@cancun08 wrote:

I had this issue once before. You got me back on track for awhile and now I've stopped receiving them again. I have made no changes on my account. Please help. TIA.

Hi @cancun08

Unfortunately it appears that all of your email preferences had been removed. I have re-subscribed your email address. You can visit your account online to customize your preferences. Please reach out to us again if you need further assistance!

Have a great weekend and stay warm!

Barb

Customer Care

Katcat1 · ‎07-21-2011

@cancun08 You are not alone. I checked the box a few times and never received any emails. I say it's bad for business. I actually gave up trying.

kindness is strength

Barbara-QVC · ‎10-12-2015

@Katcat1 wrote:

@cancun08 You are not alone. I checked the box a few times and never received any emails. I say it's bad for business. I actually gave up trying.

Hi @Katcat1

I am sorry you are not getting emails from us. It appears your preferences are all set so I am going to check with our marketing team to see if maybe there is a block in place with your internet provider.

Thanks for your patience as we work to get this resolved for you!

Barb

Customer Care

cancun08 · ‎03-11-2010

@Barbara-QVC

Thank you. I don't know how or why this happens to me. I appreciate your help.

~Breathe In~ Breathe Out~ Move On~

Barbara-QVC · ‎10-12-2015

@Barbara-QVC wrote:

@Katcat1 wrote:

@cancun08 You are not alone. I checked the box a few times and never received any emails. I say it's bad for business. I actually gave up trying.

Hi @Katcat1

I am sorry you are not getting emails from us. It appears your preferences are all set so I am going to check with our marketing team to see if maybe there is a block in place with your internet provider.

Thanks for your patience as we work to get this resolved for you!

Barb

Customer Care

Good morning @Katcat1

I just sent you an email with some information about your emails. Looks like everything has been corrected for you!

Have a great day!

Barb

Customer Care

MadameQueen · ‎03-20-2015

I also have never received the pre-sale emails. I tried over the years by updating by email preferences and contacting customer service. I was always told I was on the list but all I ever receive is a confirmation email when I order . Recently I started receiving a monthly statement but not the presale email I am looking for.

Barbara-QVC · ‎10-12-2015

@MadameQueen wrote:

I also have never received the pre-sale emails. I tried over the years by updating by email preferences and contacting customer service. I was always told I was on the list but all I ever receive is a confirmation email when I order . Recently I started receiving a monthly statement but not the presale email I am looking for.

Hi @MadameQueen

I am sorry that you are not receiving any pre-sale emails either. I will definitely check into this for you.

Thanks.

Barb

Customer Care

Tylerpoo · ‎03-10-2010

I have the same issue of not receiving pre-sale emails. Please check for me also. Thanks

Susan-QVC · ‎06-14-2015

@cancun08 Good Morning,

So sorry to see this is still an issue. I have checked the settings again and all email preferences are marked for delivery. I suggest checking all your online settings to customize to your preferences. Please let us know if this continues and we will contact IT to have a closer look into the problem.

Susan Q-Social