Customer Care

[Pecky]

I received sheets without an invoice or return label.  I need to return them and when I went to print it from QVC nothing happens.  I emailed CS and asked if they could email it to me and was told they would mail it to me and would get it 7-10 days!! I can't believe that they can't email it to me.

[Susan-QVC]

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@Pecky wrote:

I received sheets without an invoice or return label.  I need to return them and when I went to print it from QVC nothing happens.  I emailed CS and asked if they could email it to me and was told they would mail it to me and would get it 7-10 days!! I can't believe that they can't email it to me.

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@Pecky  We did request a label be sent to your email, it should be received w/in 4 hours, fingers crossed it's received. 

Susan

[avid shopper]

Iam having the opposite problem.   I want form sent to my home and they are telling me they can't do that.  UGH!

[Susan-QVC]

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@avid shopper wrote:

Iam having the opposite problem.   I want form sent to my home and they are telling me they can't do that.  UGH!

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@avid shopper Whats the item number, we will give it a try for you. 

Susan

[avid shopper]

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

[Susan-QVC]

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@avid shopper wrote:

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

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@avid shopper I'm sorry, I am running into the same issue as CS, let try it again later in the day or tomorrow, its been an issue for the last few days. 

My apologies, 

Susan

[Sophie Rose]

I would love to know what is going on with QVC and the failure to supply the customer with receipts and return labels. Four out of five orders I received over the last couple of months had no receipt of return label. Is this their way of forcing the customer to keep the merchandise, like it or not. I have become very sceptical of this companies new way of doing business.

[Susan-QVC]

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@Susan-QVC wrote:

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@avid shopper wrote:

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

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@avid shopper I'm sorry, I am running into the same issue as CS, let try it again later in the day or tomorrow, its been an issue for the last few days. 

My apologies, 

Susan

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@avid shopper It looks like we were able to finally get one out, please allow 7-10 days to be received in the mail. 

Susan

[Caaareful Shopper]

I had the exact same problem -- could not print a return label.  This went on for about 8 days.  I emailed  the social team and their response was that I would get an emailed label.  However, the social team unexpectedly had the same issue I had (they tried to help, and were very quick with their responses).

I called customer service on the phone yesterday, and they said I should just pay for the return myself (they gave me a return address for it), and email them my receipt for the postage.  

[avid shopper]

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@Susan-QVC wrote:

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@Susan-QVC wrote:

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@avid shopper wrote:

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

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@avid shopper I'm sorry, I am running into the same issue as CS, let try it again later in the day or tomorrow, its been an issue for the last few days. 

My apologies, 

Susan

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@avid shopper It looks like we were able to finally get one out, please allow 7-10 days to be received in the mail. 

Susan

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  @Susan-QVC    Oh, thank you so much.  I know you guys are super busy and I appreciate your efforts.