Customer Care

[Tantallum]

I just printed a return label for a DEFECTIVE prodcut, and as I was printing the label the page said I would have 6.95 deducted.  I absoutely should not have shipping deducted, not my fault those packing cubes were sewn incorrectly and you can't actually put a single thing inside them.  

I am messaging here, because when I click the 'email us' link on the contact us section, I get an offer for Q card, not the ability to email.  another thing that is defective.  can someone please email me to confirm I will get my original shipping on this item back, and not be charged the return label fee. 

[haddon9]

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@Tantallum wrote:

I just printed a return label for a DEFECTIVE prodcut, and as I was printing the label the page said I would have 6.95 deducted.  I absoutely should not have shipping deducted, not my fault those packing cubes were sewn incorrectly and you can't actually put a single thing inside them.  

I am messaging here, because when I click the 'email us' link on the contact us section, I get an offer for Q card, not the ability to email.  another thing that is defective.  can someone please email me to confirm I will get my original shipping on this item back, and not be charged the return label fee. 

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You have to call customer servcice to let them know that the item you're returning is defective and you want a refund for return shipping. 

I have done it many times.

[AnjalenaQVC]

Hello @Tantallum The label fee is automatically printed on all of our labels. Since your order is defective, the fee will not be taken.