Customer Care

[staciesmom]

Can one of the QVC Customer Care Team Members please contact me about my Homeworx delivery? My candles arrived out of the vessels and 1 wick clip on each is completely broken off. I have pictures. Thank you.

[sligo]

@staciesmom, Please may I ask a question on your message? When checking my order states "peparing order" Does this mean order is evenually waited list or canceled? I am completely confused. It is to be a gift and of course order also states cannot be canceled. Has this happened to any of you, my friends? Is order ever received. Thank you

[Mz iMac]

@staciesmom 

@sligo 

Suggest you both send an email to:  QVCSocialTeam@qvc.com
 

Include your ORDER NUMBER in the email.  The  MODS will sort this out for you.

[Susan-QVC]

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@staciesmom wrote:

Can one of the QVC Customer Care Team Members please contact me about my Homeworx delivery? My candles arrived out of the vessels and 1 wick clip on each is completely broken off. I have pictures. Thank you.

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Good Morning @staciesmom, I am sorry the order was received defective. Unfortunately we have no stock to send a replacement so we've issued a refund. 

My apologies for the disappointment, 

Susan

[Susan-QVC]

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@sligo wrote:

@staciesmom, Please may I ask a question on your message? When checking my order states "peparing order" Does this mean order is evenually waited list or canceled? I am completely confused. It is to be a gift and of course order also states cannot be canceled. Has this happened to any of you, my friends? Is order ever received. Thank you

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@sligo  We can clear this up for you, please provide just the "item number" here, I will be happy to take a look.  

Susan

[sligo]

@susan-QVC, I appreciate your sincere help. 

[sligo]

@Susan-QVC Susan, it is the item with red flowers not the orange   ************. I sincerely appreciate your kind help. As you can tell I am extremely anxious. I'm sorry to be a bother. 

[Susan-QVC]

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@sligo wrote:

@Susan-QVC Susan, it is the item with red flowers not the orange   ************. I sincerely appreciate your kind help. As you can tell I am extremely anxious. I'm sorry to be a bother. 

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@sligo  The order is in process now, it is being prepared for shipping.  I see no issues meeting the estimated delivery date of 11/24. 

Have a great afternoon,

Susan

[sligo]

@Susan-QVC I only hope the management understands that  their loyal customers appreciate Susan, Melvin and all the mods. These mods are always there when you need help. THEY ARE ON THE BALL!!!!!  A sincere thank you to each of the mods.

[Kachina624]

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@sligo wrote:

@staciesmom, Please may I ask a question on your message? When checking my order states "peparing order" Does this mean order is evenually waited list or canceled? I am completely confused. It is to be a gift and of course order also states cannot be canceled. Has this happened to any of you, my friends? Is order ever received. Thank you

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@sligo.  "Preparing" generally means getting it ready.  How could you possibly construe this to mean wait listed or canceled?