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Valued Contributor
Stevie Nix
Posts: 940
Registered: ‎03-09-2010

Need Help From Mods

‎03-25-2020 10:24 AM

My order for item A377156 was returned for size exchange on 3/16/20.  I have not received any notifications or emails regarding the status of the exchange.  Can you please investigate for me?  Thank you.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: Need Help From Mods

‎03-25-2020 10:33 AM

Hi @Stevie Nix I do see that it was received but it has not been processed as yet. Please give it a few more days.

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Valued Contributor
Stevie Nix
Posts: 940
Registered: ‎03-09-2010

Re: Need Help From Mods

‎03-25-2020 10:43 AM

Thank you @Alice-QVC 

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: Need Help From Mods

‎03-25-2020 10:47 AM

@Stevie Nix Keep an eye on you order and if it doesn't ship by Friday let us know

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Kachina624
Posts: 69,733
Registered: ‎03-10-2010

Re: Need Help From Mods

‎03-25-2020 01:18 PM

@Stevie Nix    I returned an item for exchange on 1/31.  I didn't hear a word about it until I finally received the new item on 2/29.  Don't expect zippedly fast service.

New Mexico☀️Land Of Enchantment
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Valued Contributor
Stevie Nix
Posts: 940
Registered: ‎03-09-2010

Re: Need Help From Mods

‎03-25-2020 02:36 PM

@Kachina624I know that returns/exchanges take about a month, but I usually get an email saying that my return is on its way.  I didn't get that this time, so I was afraid it was lost.  

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