Customer Care

[CLHS68]

@Anonymous  or whoever is working. I just received my order of sausage patties & they are completely thawed out. Are they safe to refreeze & use or should I toss them and get a refund?

[Marp]

@CLHS68,  not a mod but I'm offering my two cents for your safety.  If there are no ice crystals in the meat toss it and get a refund or replacement.  If there are ice crystals and you are willing you can cook the sausage then freeze but assuming it is pork sausage I personally would not even do that.

[Love my grandkids]

@CLHS68 I'm not Alice but I would toss them and get a refund. Can't take chances. Sorry your order was so fouled up.

[CLHS68]

@Love my grandkids @Marp  Thank you. No ice completely thawed. I was afraid I would need to toss. Just hate wasting food. But do not want to get sick.

[Paulette-QVC]

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@CLHS68 wrote:

@Anonymous  or whoever is working. I just received my order of sausage patties & they are completely thawed out. Are they safe to refreeze & use or should I toss them and get a refund?

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We are so very sorry your sausage patties arrived thawed. We will be glad to issue a replacement or refund. Please contact us at QVCSocialTeam@qvc.com with what action you prefer.  

Thank you,

[CLHS68]

@Paulette-QVC  Thank You. Sent an e-mail.