Customer Care

[SandySparkles]

Hello!🙂 I sent an email to the QVCSocialTeam last week but have yet to receive a respose. Is there another department I can send an email expressing my concerns?

THANK you in advance!🥰

~~~All we need is LOVE💖

[Kachina624]

@SandySparkles.  It seems to me the staff of mods is not what it used to be so maybe they're not so swift with responses.  I sent one too and got no answer, although I eventually figured it out.

6ou can call or write to the executive offices.  There's no email address but they do have someone who takes complaints/concerns. 

[SandySparkles]

@Kachina624 Welcome and THANK you SO very much for this!🤗 It makes me feel better knowing that it was not a snub, as the subject matter is rather serious!🙂 

I hope you have a WONDERFUL Thanksgiving!!❤️

~~~All we need is LOVE💖

[Wayne-QVC]

@SandySparkles I'm so sorry you have not received a response. Please send us the information again to QVCSocialTeam@qvc.com and we will be happy to help, 

[loriqvc]

@SandySparkles - I'd suggest just trying again; the systems that route and process email messages aren't perfect, and I'm sure the moderators receive hundreds of messages per day. I've reached out to them three times in the past two weeks and received a response the same day each time. Make sure you're sending your message to QVCSocialTeam@qvc.com.

(Some people will tell you to use social.team@qvc.com, but since that is actually the reply email address for messages from the team after an initial message is processed, the moderators have mentioned it is best not to use it—it sort of jumps into the middle of the response cycle and could be missed because nobody has been assigned to it and it's possible nobody will be assigned due to the typical processing steps.)

[SandySparkles]

@Wayne-QVC THANK you! I will compose another as soon as I can! THANK you SO much for responding promptly!🙂

~~~All we need is LOVE💖

[SandySparkles]

@loriqvc THANK you for your response. I emailed them at that address last week.🙂  Is there another way we should be messaging them? THANKS in advance!🥰

~~~All we need is LOVE💖

[Wayne-QVC]

@SandySparkles Did you send your email yet?

[Lovestheshores]

---

@SandySparkles wrote:

@Wayne-QVC THANK you! I will compose another as soon as I can! THANK you SO much for responding promptly!🙂

~~~All we need is LOVE💖

---

Wayne addressed your post. He told you to email them the "information again to QVCSocialTeam@qvc.com". You replied you would do so "as soon as I can!".

So why the drama? Just do what he told you to.  

[SandySparkles]

@Wayne-QVC My apologies, I have not yet sent it as I got distracted cooking. I need to make a few edits, and will send it later!🙂

~~~All we need is LOVE💖