Customer Care

[Sweet_Serenity]

Need help locating my order.. Order #  item A289333 Happened to moments ago check on the status. Shows delivery 11.18 that is impossible checked over the weekend.

[Wayne-QVC]

@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS.  If you did not receive the shipment, please email us the address you requested the item mailed to and the option for a replacement or refund to QVCSocialTeam@qvc.com.

[Sweet_Serenity]

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@Wayne-QVC wrote:

@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS.

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Wayne.. I know it says it was delivered...wrong, never received.

[Wayne-QVC]

@Sweet_Serenity please see below

[Sweet_Serenity]

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@Wayne-QVC wrote:

@Sweet_Serenity please see below

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See below?

[Wayne-QVC]

@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS.  If you did not receive the shipment, please email us the address you requested the item mailed to and we will be happy to issue a full refund (a replacement is currently unavailable unfortunately) to QVCSocialTeam@qvc.com.

[Sweet_Serenity]

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@Wayne-QVC wrote:

@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS.  If you did not receive the shipment, please email us the address you requested the item mailed to and we will be happy to issue a full refund (a replacement is currently unavailable unfortunately) to QVCSocialTeam@qvc.com.

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Wayne... Thank you for helping. So disappointed planned wearing the shoes on Thanksgiving. I will email you in a few mins. Once again, Thanks.

[Wayne-QVC]

@Sweet_Serenity Email response sent.