Customer Care

[Mom2Dogs]

I purchased and received today, Anybody Loungewear...... Taupe, small.  As I was taking it out of the bag and holding it up I saw a glimmer of light in a seam.....it is a slight tear near the seam in the lower back....it might be fixable.....is this something I should send back for a return or is it possible for a slight reduction in price since I will need to take it for a repair?  thanks.

[Paulette-QVC]

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@Mom2Dogs wrote:

I purchased and received today, Anybody Loungewear...... Taupe, small.  As I was taking it out of the bag and holding it up I saw a glimmer of light in a seam.....it is a slight tear near the seam in the lower back....it might be fixable.....is this something I should send back for a return or is it possible for a slight reduction in price since I will need to take it for a repair?  thanks.

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Hi. 

We are so very sorry you received your Anybody Loungewear in that condition. Currently, we are sold out of the Loungewear you purchased. If you want to keep the item we will be glad to reduce the cost. Please write to QVCSocialTeam@qvc.com.

[Mom2Dogs]

Just wanted to say thank you for taking care if my order quality issue....

I know others have posted difficulties with customer service but in all my years of purchasing from QVC I have never had a bad experience.