Customer Care

[Ibby114]

I have emailed customer service back and forth several times and have had  no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details? 

[SharkE]

email them from your email that you associate with your Q account

QVCSocialTeam@qvc.com

I've done it many a day. Think there's one more, also. I'll check and report back

[SharkE]

guess it was just

QVC.com

Mod Kim contacted me one time. Don't know if she's still with Q or not

I about dropped the phone. She was nice, though. LOL

[Ibby114]

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@SharkE wrote:

email them from your email that you associate with your Q account

QVCSocialTeam@qvc.com

I've done it many a day. Think there's one more, also. I'll check and report back

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Thanks @SharkE !! I jsut sent them an email. My edd for my order  was August 24th and the last tracking info was August 18th! 

[Paulette-QVC]

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@Ibby114 wrote:

I have emailed customer service back and forth several times and have had  no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details? 

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We are very sorry for the inconvenience. I have sent you an e-mail.  

[Paulette-QVC]

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@Ibby114 wrote:

I have emailed customer service back and forth several times and have had  no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details? 

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We are very sorry for the inconvenience. I have sent you an e-mail.  

[Ibby114]

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@Paulette-QVC wrote:

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@Ibby114 wrote:

I have emailed customer service back and forth several times and have had  no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details? 

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We are very sorry for the inconvenience. I have sent you an e-mail.  

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@Paulette-QVC I replied, thank you!