Moderators: Feedback for Corporate

Serendipity · ‎04-29-2015

I ordered a Josie Maran supersize body butter that was "in process" for 17 days -- before shipping today from a warehouse 1 1/2 hours away from me. I called customer service last week, when the items were still for sale, but no alternatives were offered except to return it. I suppose it will take yet a few more days to arrive. (This was a gift for an occasion that has now passed. If the person had liked it, I might have picked up a few more for her for the holidays.)

QVC should be able to ship the product from another warehouse if the anticipated delay is so long. If not, there should be a cancelation mechanism. Certainly shouldn't sit "in process" for over half a month. (Another JM product I ordered on the same day arrived from the East Coast, 3,000 miles away, a week before this one even shipped.)

Yes, you may lose a little in shipping from further away. But you might keep better loyalty from your long-time customers.

In addiiton, a few Judith Ripka rings I ordered in July for a birthday gift (the individual requested it), never shipped. They were in "backorder" purgatory. Then went on sale again. So I ordered another one. And another. Even in different colors. These weren't waitlisted. They were showing up for sale. @Beth-QVC helped me expedite shipping should they ship. But ultimately, they were canceled by QVC. But not before I saw them for sale on Zulilly. This was so disappointing. Shouldn't a customer's "backordered" item; even a "waitlisted" item, be fulfilled before being offered for sale elsewhere?

Finally, on three separate occasions, I ordered items online that had free shipping. And even while they showed up as having free shipping (0 in the line item), the S&H was included in the total charged, then naturally taxed on top of that. This is a system glitch that should be addressed ASAP, if it hasn't been already. I also suspect this is a liability for QVC.

I woud appreciated if this feedback were forwarded to Corporate.

You may send out surveys for feedback, but not sure you are asking the right questions or fixing systematic issues that, at least by appearances on these threads, affect many.

Thank you.

@Beth-QVC @Wayne-QVC