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Esteemed Contributor
NicksmomESQ
Posts: 7,725
Registered: ‎08-19-2014

Moderator Please Help

‎06-26-2020 06:25 PM

   Yesterday, I emailed the social team & have not gotten a response. 2 weeks ago I returned 2 pair of NYDJ cropped jeans.On the same day I also sent back the Spanx bras requesting that they be exchanged for a size medium.

  Tracking past June 9 is unavailable.Can someone please help me? Has QVC received the returns? When will I get my refund/ exchange? It's been over 2 weeks.

  Thank you!

  

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Honored Contributor
KingstonsMom
Posts: 19,658
Registered: ‎03-09-2010

Re: Moderator Please Help

‎06-26-2020 06:59 PM

@NicksmomESQ 

 

Did you use the email: QVCSocialTeam@QVC.com?

 

If so, I would re-send it in case it didn't go through, I've emailed them a lot and always get a response in an hour or so.

You never know how strong you are until being strong is the only choice you have.
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Esteemed Contributor
NicksmomESQ
Posts: 7,725
Registered: ‎08-19-2014

Re: Moderator Please Help

‎06-26-2020 08:45 PM

 @KingstonsMom  Yes, I emailed the QVC social team.Never got a response. I just resent it. I'm so frustrated. I can't get through when I call & now the social team isn't answering emails either.

  My only alternative is to stop ordering & take my business elsewhere.

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,550
Registered: ‎10-12-2015

Re: Moderator Please Help

‎06-27-2020 12:05 AM

Hi @NicksmomESQ 

 

Did you need assistance with something other than what we emailed about tonight?

 

Barb

Customer Care

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Esteemed Contributor
NicksmomESQ
Posts: 7,725
Registered: ‎08-19-2014

Re: Moderator Please Help

‎06-27-2020 11:40 AM

@Barbara-QVC  No .You emailed me after my last post. Thank you for your attention in resolving my issue.

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