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Frequent Contributor
Posts: 105
Registered: ‎11-28-2010

March 2 Waitlist -Shipped and Not Notified?

On March 2 I placed  a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped.  Got an email that they shipped yesterday.  

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees.  Not right in my mind.

 

Trusted Contributor
Posts: 2,000
Registered: ‎05-02-2017

Re: March 2 Waitlist -Shipped and Not Notified?

 

 

When I decide I do not want a waitlist order I cancel it before it ships!

 

(By the way, when you create a waitilist order it frequently tells you the item will be automatically shipped)

Frequent Contributor
Posts: 105
Registered: ‎11-28-2010

Re: March 2 Waitlist -Shipped and Not Notified?

Agree.  BUT the 45 days are up.

Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: March 2 Waitlist -Shipped and Not Notified?


@Pawslover wrote:

On March 2 I placed  a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped.  Got an email that they shipped yesterday.  

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees.  Not right in my mind.

 


 

@Pawslover 

 

Contact QVCSocialTeam@ QVC.com by email, giving them your order info, they're very good at solving CS issues and pretty quick to respond.

 

SInce it was past the 45 days, I bet you won't have to pay the return charge.

 

HTH and good luck!

You never know how strong you are until being strong is the only choice you have.
Honored Contributor
Posts: 61,527
Registered: ‎03-10-2010

Re: March 2 Waitlist -Shipped and Not Notified?

@Pawslover    Check your junk mail or spam folder.

New Mexico☀️Land Of Enchantment
QVC Customer Care
Posts: 1,622
Registered: ‎06-14-2015

Re: March 2 Waitlist -Shipped and Not Notified?


@Pawslover wrote:

On March 2 I placed  a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped.  Got an email that they shipped yesterday.  

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees.  Not right in my mind.

 


@Pawslover    My apologies that the waitlist shipped beyond the 45 days given, I will note the order to waive return fee for you. 

Enjoy the rest of your day, 

Susan

Frequent Contributor
Posts: 105
Registered: ‎11-28-2010

Re: March 2 Waitlist -Shipped and Not Notified?

Thank you to customer service for prompt reply.  Much appreciated..  

Thanks for all you do!

Frequent Contributor
Posts: 105
Registered: ‎11-28-2010

Re: March 2 Waitlist -Shipped and Not Notified?

  Kachina :Check your junk mail or spam folder.

Thanks I had checked spam and nothing.  The only email I received was that the item shipped yesterday - thus too late to cancel.

But thanks for the thought.