Customer Care

[Pawslover]

On March 2 I placed  a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped.  Got an email that they shipped yesterday.  

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees.  Not right in my mind.

[FancyPhillyshopper]

When I decide I do not want a waitlist order I cancel it before it ships!

(By the way, when you create a waitilist order it frequently tells you the item will be automatically shipped)

[Pawslover]

Agree.  BUT the 45 days are up.

[KingstonsMom]

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@Pawslover wrote:

On March 2 I placed  a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped.  Got an email that they shipped yesterday.  

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees.  Not right in my mind.

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@Pawslover 

Contact QVCSocialTeam@ QVC.com by email, giving them your order info, they're very good at solving CS issues and pretty quick to respond.

SInce it was past the 45 days, I bet you won't have to pay the return charge.

HTH and good luck!

[Kachina624]

@Pawslover    Check your junk mail or spam folder.

[Susan-QVC]

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@Pawslover wrote:

On March 2 I placed  a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped.  Got an email that they shipped yesterday.  

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees.  Not right in my mind.

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@Pawslover    My apologies that the waitlist shipped beyond the 45 days given, I will note the order to waive return fee for you. 

Enjoy the rest of your day, 

Susan

[Pawslover]

Thank you to customer service for prompt reply.  Much appreciated..  

Thanks for all you do!

[Pawslover]

  Kachina :Check your junk mail or spam folder.

Thanks I had checked spam and nothing.  The only email I received was that the item shipped yesterday - thus too late to cancel.

But thanks for the thought.