MODS - please check on return

Effie54 · ‎09-08-2010

I wrote to the social team (support) via email - twice. No response. I returned item A379452 - (included it in the same box as a set of Quacker Factory shirts) due to the fact that the packaging on this item was damaged. I had to include it with a clothing item return. The clothing item has been refunded, but this item was not refunded. Also, may I add that I would like the full amount of the refund as it the mineral makeup was defective (the sponge split open the first time I used it; and it spilled everywhere). Please check on this refund. Thank you.

Susan-QVC · ‎06-14-2015

@Effie54 wrote:

I wrote to the social team (support) via email - twice. No response. I returned item A379452 - (included it in the same box as a set of Quacker Factory shirts) due to the fact that the packaging on this item was damaged. I had to include it with a clothing item return. The clothing item has been refunded, but this item was not refunded. Also, may I add that I would like the full amount of the refund as it the mineral makeup was defective (the sponge split open the first time I used it; and it spilled everywhere). Please check on this refund. Thank you.

@Effie54 I am sorry you were not replied too, I will check on this for you and follow up. Susan

Susan-QVC · ‎06-14-2015

@Susan-QVC wrote:

@Effie54 wrote:

I wrote to the social team (support) via email - twice. No response. I returned item A379452 - (included it in the same box as a set of Quacker Factory shirts) due to the fact that the packaging on this item was damaged. I had to include it with a clothing item return. The clothing item has been refunded, but this item was not refunded. Also, may I add that I would like the full amount of the refund as it the mineral makeup was defective (the sponge split open the first time I used it; and it spilled everywhere). Please check on this refund. Thank you.

@Effie54 I am sorry you were not replied too, I will check on this for you and follow up. Susan

@Effie54 We've issued a refund for A379452, please allow 3-5 days for processing.

I am sorry for the delay,

Susan