Customer Care

[BeingKindIsEasy]

I returned two defective items and used the QVC label.  I was able to track progress on my return a few days upon taking to USPS but now  no information is available and the information that was once available is missing.  I have been on hold with Customer Service for over 25 minutes.  I understand these are difficult times but I'm just trying to check on the status.  Is there another way I can obtain an update?  Thank you.

[HLP]

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@BeingKindIsEasy wrote:

I returned two defective items and used the QVC label.  I was able to track progress on my return a few days upon taking to USPS but now  no information is available and the information that was once available is missing.  I have been on hold with Customer Service for over 25 minutes.  I understand these are difficult times but I'm just trying to check on the status.  Is there another way I can obtain an update?  Thank you.

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I also returned two items and have yet to see that I have. Whats the hold up?

[Anonymous]

Hi @BeingKindIsEasy please email the order numbers and item numbers to QVCSocialTeam@qvc.com and I will take a look.

[Anonymous]

Hi @HLP please email your order number and items returned to QVCSocialTeam@qvc.com and I will take a look.

[BeingKindIsEasy]

@Anonymous  Thank you for the information.  I sent an email.

[HLP]

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@BeingKindIsEasy wrote:

@Anonymous  Thank you for the information.  I sent an email.

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Alice-QVC

I put the 2 items in ,could not put the item numbers. Don't think I did it right. HLP

[LovinLife101]

I am experiencing the same issue.  I used the return label that was enclosed on the original box.  I brought it to the post office and it took 3 days to get scanned after delivery to the shipping agent.  There has been no further tracking information and that was 10 days ago. I hope that I wail be seeing some tracking update soon.  What is the policy if the item is lost during the return.  I hope I will not be out $264.