Customer Care

[MezzieStarr]

@IVYgirl I couldn't find any information on how the fish bakers ship but I did find a video on YouTube of a woman unboxing items she purchased directly from a Le Creuset store.

One of her bakers came in a plain brown box so perhaps they do sell certain items this way. 🤷

[UpNorthGorgy]

@IVYgirl    This is interesting. All QVC Le Creuset items I have ordered came in the orange box with  a instruction and recipe booklet. I really needed that when I bought my first piece. It us VERY essential to learn how to use and care for them. I have ordered three from Q as TSVs

I ordered a Le Creuset Dutch Oven to complete my set from an Ebay seller this Fall! It was alot cheaper and had a dark interior which I find easier to maintain and I do  like. I believe an older style? It came in a  plain brown cardboard box WITHOUT any instructions. I was completely satisfied, as so much cheaper and labeled as usual. That was fine to come in a plain box not really expecting an original box. Totally different seller situation!

If meaningful to you I think you have every right to send it back as defective. What if it was a gift? I am sorry for your disappointment and CS frustration.

[Venezia]

@IVYgirl - I think you should email the Social Team and explain what's happened.

No care guide booklet?  Plain brown box?  I agree with someone else that it sounds like you got someone else's return and, if you didn't purchase it from the "As Is" section, you deserve a brand new item.  Especially at Le Creuset prices!

QVCSocialTeam@qvc.com

They're very good at resolving things.  Don't accept second best or, at the very least, an explanation!  And you shouldn't have to spend money on boxes.