Customer Care

[tl98466]

Come on QVC! I ordered a Scott Living mattress on July 19 with an EDD of July 31; well July 31 came and went. I had called Customer Service on the 30th and was told to call back on the 31st; which I did. Then after days with the mattress still in process, I called Customer Service again! They said they would ship a replacement one out priority and that it would arrive by Monday. Well, Monday has come and gone. I called yet again and was told, it'll be there by Tuesday. Guess what? It's Tuesday and no mattress. What is going on with the Q? Any suggestions? With a purchase of this price, should I really have to continually call Customer Service?

[Kachina624]

@tl98466.  Good luck!

[Barbara-QVC]

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@tl98466 wrote:

Come on QVC! I ordered a Scott Living mattress on July 19 with an EDD of July 31; well July 31 came and went. I had called Customer Service on the 30th and was told to call back on the 31st; which I did. Then after days with the mattress still in process, I called Customer Service again! They said they would ship a replacement one out priority and that it would arrive by Monday. Well, Monday has come and gone. I called yet again and was told, it'll be there by Tuesday. Guess what? It's Tuesday and no mattress. What is going on with the Q? Any suggestions? With a purchase of this price, should I really have to continually call Customer Service?

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Hi @tl98466

I have sent you an email with additional information regarding your mattress order. 

Barb

Customer Care

[tl98466]

Thanks Barb for your email! Still awaiting its arrival!

[SharkE]

Everybody's problem it seems

[MaeE]

My order has set In Process now for 5 days..no reply when I emailed about it. Usually they ship so fast I can't cancell orders , then have to return a lot but this one order I needed it to ship and it has set there now  not moving. anyone else have this problem?

[Barbara-QVC]

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@MaeE wrote:

My order has set In Process now for 5 days..no reply when I emailed about it. Usually they ship so fast I can't cancell orders , then have to return a lot but this one order I needed it to ship and it has set there now  not moving. anyone else have this problem?

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Hi @MaeE

I am sorry that your order has not yet released. Due to the impact of Hurricane Florence, many orders are being delayed in shipping. I do see that feedback has been sent to our corporate office on your behalf in regards to this.

We appreciate your patience.

Barb 

Customer Care

[Kitty Galore]

I have an item that's been processing for 7 days now,  that's never happened before.  I am wondering if it has something to do with the hurricane.    I ordered an item 2 days ago and that item has been shipped already.

[qvcaddition]

@tl98466

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@tl98466 wrote:

Come on QVC! I ordered a Scott Living mattress on July 19 with an EDD of July 31; well July 31 came and went. I had called Customer Service on the 30th and was told to call back on the 31st; which I did. Then after days with the mattress still in process, I called Customer Service again! They said they would ship a replacement one out priority and that it would arrive by Monday. Well, Monday has come and gone. I called yet again and was told, it'll be there by Tuesday. Guess what? It's Tuesday and no mattress. What is going on with the Q? Any suggestions? With a purchase of this price, should I really have to continually call Customer Service?

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Having same problem with a Mally order.  Was suppose to ship the 15th, still in ADVANCE ORDER.  THEY HAVE BEEN MESSING UP A LOT. DONE