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Valued Contributor
Posts: 621
Registered: ‎03-11-2010

I placed an order for a  bag (I think it was the TSV) on February 24 and it still says preparing your order. Why is this taking so long? I have heard that others have received theirs.

Honored Contributor
Posts: 16,684
Registered: ‎03-09-2010

@Baylie  I received my order yesterday, but I ordered the smallest crossbody, not the TSV, 

 

No idea where the responsibility for delivery lies- just know finding what I need is more and more difficult online or brick and mortar.  I'm not optimistic all be be solved during the few years I am working to survive!

 

 

Respected Contributor
Posts: 4,115
Registered: ‎03-09-2010

@Baylie wrote:

I placed an order for a  bag (I think it was the TSV) on February 24 and it still says preparing your order. Why is this taking so long? I have heard that others have received theirs.


February 24 was only a week ago; believe me, that is nothing new for qvc.

Honored Contributor
Posts: 9,312
Registered: ‎05-15-2014

Seems like some of the IHKWIP bags are on advanced order.  I ordered the newer crossbody and it went through as it normally does.  Then I checked the status and it says "advanced order" so it will take longer to ship and arrive.

Honored Contributor
Posts: 79,501
Registered: ‎03-10-2010

It's possible some colors in some styles have experienced shipping delays and haven't yet arrived in the warehouse.  This often happens with containerized marine transport.

New Mexico☀️Land Of Enchantment
QVC Customer Care
Posts: 1,551
Registered: ‎10-12-2015

@Baylie wrote:

I placed an order for a  bag (I think it was the TSV) on February 24 and it still says preparing your order. Why is this taking so long? I have heard that others have received theirs.


Hi @Baylie 

 

It looks like your IHKWIP The Savvy Patent Trimmed Shoulder Bag w/ Crossbody Stra Ballet Pink is an Advance Order with an EDD of 3/18. Hope this helps!

 

Barb

Valued Contributor
Posts: 621
Registered: ‎03-11-2010

That one is an advance order but 
IHKWIP The Convertible Buckle Up Shoulder Bag was not and still says preparing your order.

Honored Contributor
Posts: 9,312
Registered: ‎05-15-2014
Respected Contributor
Posts: 2,332
Registered: ‎12-05-2012

I was wondering why there have been no customer reviews on this handbag...this might explain it.

QVC Customer Care
Posts: 1,551
Registered: ‎10-12-2015

@Baylie wrote:

That one is an advance order but 
IHKWIP The Convertible Buckle Up Shoulder Bag was not and still says preparing your order.


@Baylie I am sorry but it appears there is a delay with the shipment of your order and you will be receiving comminication about this if you have not already. We appreciate your patience.