Customer Care

[DesertD]

I have had it with QVC. I have several orders that I placed last week that are all "Preparing Your Order" status.   I can understand a few days to process orders but when it's been 6 days since the order was placed, then I've had it.  There is no excuse that justifies this kind of delay.  From now on I'm sticking with Amazon.  This is simply ridiculous.  

[lilywhite]

Their "Order Status" isn't reliable.  I have one order that shows it is on wait list, but it arrived yesterday.  

[busymom22]

I bought some "as is" storage boxes 8 days ago.  It went from Preparing your Order then to "back order" then to "preparing your order".  I thought that "as is" meant they are sending me a return so how could it be backordered?

[skatting44]

Yea, noticed orders go  very quickly into Preparing your order   status but sit there in that status for days so you cannot cancel it  . Had ordered 4 clothing items  that are still sitting in Preparing your order - then I received the  mailed brochure  with free shipping but now I can't cancel the orders to reorder  utilizing the Free shipping code. 

A true bummer

[hopi]

Sometimes they are waiting for a return.

[ellaphant]

Worst shipping / returns of any company I order from. Which is one of the reasons my purchasing has dropped.

[LindaSal]

I haven't been ordering very much on the Q anymore but I still do once in awhile.  Funny, by the time my order says that it shipped it's on my front porch!  I have received everything so that's not a problem.  You really have to be patient about it.  For me HSN is a little faster but it takes a bit of time for them to ship too.  

What concerns me is when the two merge, worrisome

[Alsace Gal]

Two of my orders sat in preparing your order for 17 days.

[charsha]

I am experiencing the same thing. Frustrating, and can't even cancel it.

[Goodie2shoes]

There's definitely some shipping issues going on. I just got off the phone w/ customer service regarding my TSV order from 2/23 for the Egg Harbor Salmon. The order says shipped but the order also says waiting for carrier pickup with delivery by 2/26. My concern was is Salmon sitting in a box since 2/23 ?  I was told it is at the Egg Harbor facility not packed for shipping yet which is why it hasn't been picked up. I have another order that says the same thing but it's not a perishable item.