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Valued Contributor
DAD
Posts: 942
Registered: ‎06-27-2010

I need to cancel a delayed order

[ Edited ]

‎11-22-2019 05:25 PM - last edited on ‎11-22-2019 05:28 PM by QVC Customer Care

Is it possible to cancel an order I placed on November 9th? I just got an email stating it was going to be delayed. EDD was Nov. 21st. My order # is ****. Two weeks & it hasn't even shipped? I would hope you could set up your system to cancel "delayed" orders. 

 

 

Edited to delete personal information

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,550
Registered: ‎10-12-2015

Re: I need to cancel a delayed order

‎11-22-2019 05:33 PM

@DAD wrote:

Is it possible to cancel an order I placed on November 9th? I just got an email stating it was going to be delayed. EDD was Nov. 21st. My order # is ****. Two weeks & it hasn't even shipped? I would hope you could set up your system to cancel "delayed" orders. 

 

 

Edited to delete personal information

 

 

Hi @DAD 

 

I am sorry that your order is unable to be cancelled. I do see that you spoke with a representative about this earlier today and every effort is being made to cancel the order for you.

 

Barb

Customer Care

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Valued Contributor
DAD
Posts: 942
Registered: ‎06-27-2010

Re: I need to cancel a delayed order

‎11-22-2019 08:46 PM

Thank you. I should have know it wouldn't be here by the EDD of Nov. 21st. I wanted it for Thanksgiving weekend. I've replaced it with something I just found at J.C. Penney's in their store. 

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Valued Contributor
DAD
Posts: 942
Registered: ‎06-27-2010

Re: I need to cancel a delayed order

‎11-23-2019 04:33 PM

My order has been cancelled & I want to say thank you! I appreciate your extra effort! 

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