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11-09-2020 10:56 PM
I have had to send back a few things over the past few wks and I dont see anything listed as customer service has gotten them to process..
11-09-2020 11:02 PM
generally for me, 3-4 weeks.
they do have a new service available that is supposed to speed up the process.
11-09-2020 11:11 PM
Same has happened to me numerous times. Took weeks, a few took over a month. Today I received a shirt I returned because it was too big. I sent it back as an exchange for a size S. Today, a month later, not only did I receive the shirt in S, they sent me back the same shirt in a Medium. Charged me shipping for the Small.
I have to call them tomorrow. Their orders and shipping are really messed up...
11-10-2020 07:57 AM
Q's return processing is the slowest in the nation.
Unless it's a large item, I never never never use Q's label. I keep a few flat rate envelopes and padded envelopes around and print flat rate priority mail postage at USPS.com. It may cost a dollar more but it's well worth it.
Returns that I've sent this way are usually processed within 2-4 days.
When I do use Q's label, I email the moderators if I don't hear anything in 2-3 weeks.
11-10-2020 08:36 AM
Oh my gosh @CalminHeart
Even when I pay for the postage myself, it still takes weeks to get a refund or exchange!
Tracing it, I can see it was received by them but the process is still a couple weeks.
If I use the Q label, it is over a month.
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