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Super Contributor
Posts: 474
Registered: ‎04-23-2010

How long does it take for a return to get processed

I have had to send back a few things over the past few wks and I dont see anything listed as customer service has gotten them to process.. 

Honored Contributor
Posts: 43,727
Registered: ‎03-09-2010

Re: How long does it take for a return to get processed

generally for me, 3-4 weeks.

 

they do have a new service available that is supposed to speed up the process.

 

qvc easy refunds.jpg

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Valued Contributor
Posts: 625
Registered: ‎03-11-2010

Re: How long does it take for a return to get processed

Same has happened to me numerous times. Took weeks, a few took over a month. Today I received a shirt I returned because it was too big. I sent it back as an exchange for a size S. Today, a month later, not only did I receive the shirt in S, they sent me back the same shirt in a Medium. Charged me shipping for the Small.

I have to call them tomorrow. Their orders and shipping are really messed up...

Honored Contributor
Posts: 14,686
Registered: ‎03-09-2010

Re: How long does it take for a return to get processed

Q's return processing is the slowest in the nation.  

 

Unless it's a large item, I never never never use Q's label.  I keep a few flat rate envelopes and padded envelopes around and print flat rate priority mail postage at USPS.com.  It may cost a dollar more but it's well worth it.

 

Returns that I've sent this way are usually processed within 2-4 days.

 

When I do use Q's label, I email the moderators if I don't hear anything in 2-3 weeks.  

Honored Contributor
Posts: 16,731
Registered: ‎02-27-2012

Re: How long does it take for a return to get processed

Oh my gosh @CalminHeart 

 

Even when I pay for the postage myself, it still takes weeks to get a refund or exchange!

 

Tracing it, I can see it was received by them but the process is still a couple weeks.

 

If I use the Q label, it is over a month.