Customer Care

[Sthomaslover]

Tried calling, said sorry during these times we are not answering calls, use the web site.

Ok did live chat, again same thing sorry we are not taking live chat calls during this time.

ok sent email, received this reply back:

(Taking action to protect our team members and our communities amid the current local and global health situation has impacted our ability to provide a timely response via email.  We will work to get back to you as quickly as possible, but anticipate there will be a delay of several days.  

For the fastest service, we hope you’ll consider taking advantage of one of our convenient self-service options on QVC.com.  If your issue requires that you speak with a Customer Service Specialist, you can connect with us by phone or online via Live Chat, Facebook Messenger, or Twitter.

We appreciate your continued patience during this unprecedented time.)

Again telling me to use live chat or self service.

Here's my problem, my order was damaged, I don't feel I should have to pay shipping back. And what do I send the empty jars? 

I spend thousands of dollars every month with qvc and do expect better serivce.

I am also willing to wait on hold or to have my email answered, but not to be told so sorry we are not answering phones, doing live chats or helping you any other way.

Does anyone have a way to contact them?

[ValuSkr]

For thousands of dollars a month, you should get a direct line to Mike George's office!

[KingstonsMom]

@Sthomaslover 

Send an email to QVCSocialTeam@QVC.com, detailing your issue.

I promise you, an email to them will NOT go unanswered and they respond very quickly!

[Sthomaslover]

Thanks much, I will give it a whirl.

[KingstonsMom]

@Sthomaslover 

When I received a couple of glass items that arrived broken over the years, CS issued the refund on my word and did not want me to send the broken glass back, it's a hazard to everyone handling that return if the box should tear.

[Sthomaslover]

That email worked and they answered me within 15 minutes. Thank you so much!!!!