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Contributor
Posts: 39
Registered: ‎06-18-2016

How do you contact qvc with a problem?

Tried calling, said sorry during these times we are not answering calls, use the web site.

 

Ok did live chat, again same thing sorry we are not taking live chat calls during this time.

 

ok sent email, received this reply back:

(Taking action to protect our team members and our communities amid the current local and global health situation has impacted our ability to provide a timely response via email.  We will work to get back to you as quickly as possible, but anticipate there will be a delay of several days.  

For the fastest service, we hope you’ll consider taking advantage of one of our convenient self-service options on QVC.com.  If your issue requires that you speak with a Customer Service Specialist, you can connect with us by phone or online via Live Chat, Facebook Messenger, or Twitter.

We appreciate your continued patience during this unprecedented time.)

 

Again telling me to use live chat or self service.

 

Here's my problem, my order was damaged, I don't feel I should have to pay shipping back. And what do I send the empty jars? 

 

I spend thousands of dollars every month with qvc and do expect better serivce.

 

I am also willing to wait on hold or to have my email answered, but not to be told so sorry we are not answering phones, doing live chats or helping you any other way.

 

Does anyone have a way to contact them?

 

Honored Contributor
Posts: 10,983
Registered: ‎03-15-2014

Re: How do you contact qvc with a problem?

For thousands of dollars a month, you should get a direct line to Mike George's office!

Honored Contributor
Posts: 16,985
Registered: ‎03-09-2010

Re: How do you contact qvc with a problem?

@Sthomaslover 

 

Send an email to QVCSocialTeam@QVC.com, detailing your issue.

 

I promise you, an email to them will NOT go unanswered and they respond very quickly!

You never know how strong you are until being strong is the only choice you have.
Contributor
Posts: 39
Registered: ‎06-18-2016

Re: How do you contact qvc with a problem?

Thanks much, I will give it a whirl.

Honored Contributor
Posts: 16,985
Registered: ‎03-09-2010

Re: How do you contact qvc with a problem?

@Sthomaslover 

 

When I received a couple of glass items that arrived broken over the years, CS issued the refund on my word and did not want me to send the broken glass back, it's a hazard to everyone handling that return if the box should tear.

You never know how strong you are until being strong is the only choice you have.
Contributor
Posts: 39
Registered: ‎06-18-2016

Re: How do you contact qvc with a problem?

That email worked and they answered me within 15 minutes. Thank you so much!!!!