Horrible return process - Help - Page 2

sann · ‎05-30-2012

The Post Office is the last place I take a package . They are slow as Christmas. If you have a UPS store take it there. I have never had an issue getting a return to QVC via UPS.

grandma petes · ‎03-09-2010

I’ve had the same issues with shipping on the Q. I sent some shoes back to be exchanged. They took forever to reach their destination....once they did, nothing happened. I called CS yesterday and the CS Rep....who was wonderful BTW...suggested I cancel the original order and she would place a new order for the shoes....now they are listed as Backordered....so frustrating!!! Exchanges might be free...but they are anything but Easy!!! Hopefully QVC can get a better, more customer friendly process. This has to affect their bottom line.

As a sidebar....I purchased the same shoe in another color directly from Earth’s website...received them within 10 days from order. They offer free shipping and free return shipping.

GiantsLover · ‎08-28-2018

Many thhanks Barbara-QVC as I greatly appreciate that.

tropics21 · ‎05-02-2010

problem shipping ups, everything has to be in a paper box

Mom2Dogs · ‎03-09-2010

@tropics21 not necessarily true, I send things in a large manila envelope to a customer --on a regular basis, I have never been told I could not use the envelope.

DJs mom · ‎06-06-2012

@tropics21 wrote:
problem shipping ups, everything has to be in a paper box

@tropics21 this is not true I ship many thing UPS not in a paper box. I return things UPS and use QVC's plastic bags they ship in. I also ship for my job and use large yellow envelopes.

millieshops · ‎03-09-2010

After reading the horror stories, I returned my last purchase with trepidation,. I held my breath but with a quick push from the mods, I had my little bit of money back on my cc long before I would have had to pay that card or be charged for another EZP. Thank heavens even the math made sense!

I had used my own postage and theUSPS tracing never worked - that's why I had asked the mods for help. Lots of what's going on right now doesn't seem to be working well, but the moderator help is a wonderful service.