Customer Care

[BalletBabe]

I just ordered a set of sheets and my order says advanced.  What did that mean?

[BeccaLou]

That means they are on back order and most generally they try to get them in  the next 30 days.

[BalletBabe]

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@BeccaLou wrote:

That means they are on back order and most generally they try to get them in  the next 30 days.

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Hi@Becca lou    But these are the tsv?   It says they are available.  

[BeccaLou]

Yes and I've had that happen to me. And some cases I never did receive them. I think they take more orders that they have the item.

[BalletBabe]

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@BeccaLou wrote:

Yes and I've had that happen to me. And some cases I never did receive them. I think they take more orders that they have the item.

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I just put another color in and it says same thing.  Makes no sense.   I am not waiting forever.  I will call in am.  Cannot reach anyone this late.  

[BalletBabe]

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@BalletBabe wrote:

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@BeccaLou wrote:

That means they are on back order and most generally they try to get them in  the next 30 days.

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Hi@Becca lou    But these are the tsv?   It says they are available.  

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They could not have ran out in an hr.   SMH   lol

[Wayne-QVC]

@BalletBabe  I'm so sorry for any confusion,but you will receive your sheets by 04/26/19. I hope this information is helpful.

[BalletBabe]

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@Wayne-QVC wrote:

@BalletBabe  I'm so sorry for any confusion,but you will receive your sheets by 04/26/19. I hope this information is helpful.

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Oh Thanks Wayne!   So are they all like that?   I mean all the colors?

[Wayne-QVC]

@BalletBabe  Yes, the majority of the orders/colors are showing "advance sale item". There is no real delay though 

[BalletBabe]

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@Wayne-QVC wrote:

@BalletBabe  Yes, the majority of the orders/colors are showing "advance sale item". There is no real delay though 

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@Wayne-QVC    Thanks Wayne!   You guys are the best.