Customer Care

[Barbara-QVC]

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@Kitty Galore wrote:

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@Barbara-QVC wrote:

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@Kitty Galore wrote:

I was only wondering why the long wait ,  I certainly was not implying Or would want anyone to risk or Loose their lives geez... I didn't even realize the weather was that bad ,  it is only very cold where I live ,  but not like I see it in certain areas now that I've watched the weather channel.   I just thought it was so u usual to be on hold and not be able to reach CS,  never happened in the 27 yrs I've been with QVC is all.   What I needed can certainly wait ,  it's time sensitive ,  but not at the riskof anyone's life.....  I just to add I don't come here and complain about Customer service ,  in fact they have pretty much been more than helpful through all the years I've been with QVC.  I'd say the best CS I've ever dealt with.😀

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Hi @Kitty Galore

I am so sorry that you had difficulty reaching our Customer Service Department.  Unfortunately we have experienced higher than normal call volumes due to the inclement weather.

Were you able to get the assistance you needed?  If not, please send us an email at QVCSocialTeam@qvc.com and we would be happy to help.

Barb

Customer Care

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Thank you @Barbara-QVC i was helped 😺

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Glad to hear that @Kitty Galore!  Hopefully Mother Nature will cooperate so the hold time won't be so long next time!  

Have a great weekend.

Barb

[Kitty Galore]

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@Barbara-QVC wrote:

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@Kitty Galore wrote:

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@Barbara-QVC wrote:

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@Kitty Galore wrote:

I was only wondering why the long wait ,  I certainly was not implying Or would want anyone to risk or Loose their lives geez... I didn't even realize the weather was that bad ,  it is only very cold where I live ,  but not like I see it in certain areas now that I've watched the weather channel.   I just thought it was so u usual to be on hold and not be able to reach CS,  never happened in the 27 yrs I've been with QVC is all.   What I needed can certainly wait ,  it's time sensitive ,  but not at the riskof anyone's life.....  I just to add I don't come here and complain about Customer service ,  in fact they have pretty much been more than helpful through all the years I've been with QVC.  I'd say the best CS I've ever dealt with.😀

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Hi @Kitty Galore

I am so sorry that you had difficulty reaching our Customer Service Department.  Unfortunately we have experienced higher than normal call volumes due to the inclement weather.

Were you able to get the assistance you needed?  If not, please send us an email at QVCSocialTeam@qvc.com and we would be happy to help.

Barb

Customer Care

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Thank you @Barbara-QVC i was helped 😺

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Glad to hear that @Kitty Galore!  Hopefully Mother Nature will cooperate so the hold time won't be so long next time!  

Have a great weekend.

Barb

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Yes, enjoy your weekend as well and Happy New Year!

[Kitty Galore]

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@DREAMON wrote:

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@Kitty Galore wrote:

I was only wondering why the long wait ,  I certainly was not implying Or would want anyone to risk or Loose their lives geez... I didn't even realize the weather was that bad ,  it is only very cold where I live ,  but not like I see it in certain areas now that I've watched the weather channel.   I just thought it was so u usual to be on hold and not be able to reach CS,  never happened in the 27 yrs I've been with QVC is all.   What I needed can certainly wait ,  it's time sensitive ,  but not at the riskof anyone's life.....  I just to add I don't come here and complain about Customer service ,  in fact they have pretty much been more than helpful through all the years I've been with QVC.  I'd say the best CS I've ever dealt with.😀

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It really was horrible yesterday and today is pretty bad too. I understand that if you don't watch the weather channel or US news you wouldn't know the severity of it.

The post from CS is very helpful and I hope you resolve your issue. I am sure you will.

Have a nice evening.

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@DREAMON  Thanks,  You have a nice weekend as well 😸