Customer Care

[SahmIam]

I don't think "hundreds of dollars" is odd because:

*Jewelry

*Clothing

*Home Items

*Combo of all of the above

*Holiday returns

I know that I finally was able to gather gifts and items that had issues and mail them all back before 1/31...still waiting for the final items to be credited to my CC and in the end, yes, they WERE a few "hundreds of dollars".

Beyond that....I also noticed that higher amounts take longer to be credited. I think perhaps the larger amounts need to go through an additional step due to their amount (think audit). They come through but it's still not as fast. 3 weeks, in my experience, for it to happen and show up on my QVC CC. 

[apple1964]

I would call and talk to one of the CS people mentioned. They are very nice and helpful.

[qbetzforreal]

There have been several threads about QVC's lag time with returns.  The company is not prompt.  It's best to contact CS that usually lights a fire.

[MoodeeFan]

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@septemberwrote:

I've only made a few returns recently.  In my opinion, it's because USPS is so slow (I know that this is in part because I use the QVC returns label). 

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I thought that was the problem too.  But it turns out that the Q return label is not USPS, it is Newgistics.  They only pick up once a week at the USPS PO I use, and that is a Tuesday.  If I take a return in on say a Wednesday it sits there, waiting for the Newgistics agent until the following Tuesday.  And so it goes....

[Lila4Now]

I would report them to your state Better Business Bureau.  They are using your money, getting interest on it.  Add up all the money they owe people on returns, and you have one heck of a scam to cheat their own system.  Once they receive the item back, a week going through their internal system is more than enough time.  They may not want to hire enough people to process all the returns the get.  My bet is they are trying to use your money as long as the law will allow.  That really stinks!  I know now not to order any big ticket items from a company with such poor customer service!  Oh, if enough of you post your problem on social media, and allow it to be shared on a public setting, you might shame them in to working faster.  Warn your friends not purchase big ticket items until they get this processed fixed!

[FuzzyFace · Accepted solution]

SeaMaiden--

I'm a sucker for jewelry :-) and I do like a lot of Denim & Company clothes. In my opinion, QVC's clothing and jewelry has really improved recently, hence my shopping spree.

I am currently dealing with my sister who is suffering from the after effects of cancer and the very aggresive treatments for it. I'm dealing with hepatitis and because of the medications I take, I'm not allowed to drive.

My husband is suffering the effects of what happened when his emplyer moved him into a new building that was sealed too tight and nasty things got into his pulmonary system. He CAN drive but he runs around so much for my sister and I that I hate to ask him to take me shopping. Please try not to be so judgemental when you don't know the whole story (and don't feel too bad--a lot of people have the same attitude because I don't feel like giving chapter and verse on my current situation).

Of course you don't know--couldn't know--what's going but please take that into consideration when dealing with people like me :-)

[FuzzyFace]

Barbara--

May I send you information on some of the refunds I'm waiting for? I don't want to post it publicly, for obvious reasons.

Miss Lorraine

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Well, Barbara, I'm still waiting for your answer; just like I'm waiting for my refunds. If the Q keeps ignoring me on this issue, I may have to take it up with someone who has more authority, and that wouldn't be anyone at the Q.

[Jerseygirl63]

I have been shopping at QVC for many years.  Their Customer Service is really good.  However, their method for shipping jewelry leaves alot to be desired.  I have had several items lost in shipment, and even when I do receive my items, it takes a really long time.  QVC needs to use UPS for ALL of their items.  I've never has a problem with UPS deliveries.

Also, I've noticed the my returns arrive at QVC fairly quickly, but then my package sits at QVC for at least one week before I am notified of a refund.  This should not be happening.

[FuzzyFace]

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@Kachina624wrote:

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@FuzzyFacewrote:

QVC owes me several refunds--maybe 3 or 4. I've noticed that the refunds of under $25 or so are issued immediately, DESPITE their notices that they're having trouble with refunds.

They also owe me several hundred dollars in refunds on some other items and they won't even give me any information of the status of these returns.

what do you think? cheap cheap cheap cheap cheap  I think an investigation is callled for.

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@FuzzyFace.  I think before you call for an investigation, you need to provide more information than you've listed here.

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Boy, aren't you nosey! Or maybe you lack common sense...I would never post that kind of information on a public message board.