Customer Care

[Poohbear52]

I received a coupon code for HSN today and says it’s good until midnight tonight and I keep putting in the code and it says it’s invalid. I had the same problem last month. It’s not a sale item, just a regular priced item and it won’t work. Has anyone else have the same issue?

[cjm61]

I find that when a coupon is used, most often you can't do easy pay. Try entering the code but pay in full for the item. That usually works for me. @Poohbear52 

At times there can be a glitch, just call CS and place your order with them. The can assist you. 

[Poohbear52]

thank you for that, I will give it a try. 

[KBEANS]

Sometimes the fine print will tell you there are exclusions.

Did you check that?

Call CS and ask them to apply it.

[Etoile308]

@Poohbear52, is it for an item they consider electronics? I think they often exclude those?

[Poohbear52]

it was a sweater from giuliana, full price. I was able to do the chat and she ended up with the same message as I did, invalid for me. She ended up sending me $9.99 in spendable cash. Very much appreciated!

    Thank you for helping me out.

[Goodie2shoes]

@Poohbear52 , I used the code and had no problem.

[Poohbear52]

I'm glad you didn't have a problem. Hope you got something you've been eyeing for awhile at a good price. I'm not sure what went wrong for me, frustrating! In the end, going to the chat did help me out. Usually I don't have a problem with codes. Go figure.😄