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Posts: 30
Registered: ‎12-13-2014
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Great Customer Service-Sonya

I just wanted to share my experience that I had with Sonya, a QVC Customer Care Rep.  I ordered a comforter set for $99 on 11 January and it is on it's way. I happened to look today and the same item is now on sale for $89.10. I called customer service at 1900 hrs. and spoke with Sonya. She gave me a refund for the difference and was extremely friendly. Such a pleasant experience. If a moderator could please pass this on to Sonya's boss, I would be ever so grateful. Thank you very much.

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QVC Customer Care
Posts: 496
Registered: ‎06-14-2015

Re: Great Customer Service-Sonya


@tjbugcat wrote:

I just wanted to share my experience that I had with Sonya, a QVC Customer Care Rep.  I ordered a comforter set for $99 on 11 January and it is on it's way. I happened to look today and the same item is now on sale for $89.10. I called customer service at 1900 hrs. and spoke with Sonya. She gave me a refund for the difference and was extremely friendly. Such a pleasant experience. If a moderator could please pass this on to Sonya's boss, I would be ever so grateful. Thank you very much.


@tjbugcat   I have forwarded this information to Sonia's supervisor.  Thank you so much for the compliment.  

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Posts: 30
Registered: ‎12-13-2014

Re: Great Customer Service-Sonya

Thank you @Melvin-QVC. And you are quite welcome.

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Re: Great Customer Service-Sonya

I have found that whenever I have an issue with an order and call Customer Service or even when email them about a problem with an item or a receiving a credit when an item has been reduced, I always have a satisfactory conclusion with CS.