Customer Care

[Skyegirl21]

I have 4 items in my cart now and only 1 has free shipping. It is disappointing and    Somewhat deceptive to advertise " Free shipping on Everything", when MANY  exclusions apply- Please advise. Thank you. 

[KingstonsMom]

That only applies to items in the "Black Friday Before Black Friday" event as the banner says in small print above "Free Shipping".

[Krimpette]

Leah just said free shipping on everything.  There was also a brief pop-up in the lower right corner that said free shipping on everything.

[Skyegirl21]

Thx.  Ok I get it, but still kinda deceptive IMO-   Not purchasing them! 

[cingisbelieving]

That happens sometimes. Go to checkout and the shipping should drop off. 

[Shop Too Much]

No deception.  Free shipping on everything.  When you click "Add to Cart," sometimes the shipping still shows.  Click on "Checkout" and the shipping goes away.

[KingstonsMom]

@cingisbelieving and @Shop Too Much 

You are correct. I just put an item that was not a 'Black Friday event' price and showed shipping in my cart, but when I proceeded to checkout, the shipping dropped off and showed $0 shipping.

[KingstonsMom]

@Skyegirl21 

Just making sure you see the updates to your OP, it is free shipping on everything, the shipping shows in your cart, but when you proceed to checkout, the shipping drops off.

The banner is what's misleading, saying that it applies to 'Black Friday' event prices.

Happy shopping!

[CAcableGirl2]

@Skyegirl21  Continue farther along in the checkout process and the shipping costs should drop off.

[Skyegirl21]

Thank you all!  Yes, you were correct. The shipping fees did fall away at checkout! I got what I wanted!!  🎁🙌🏻❣️