Customer Care

[Addy0316]

So I just sent a return back at the start of last week and thought I had everything, but then found one of the accessories that I forgot to put in the box... How can I get that back to QVC? Obviously, I can't use the same shipping label as the original return... But wanted to make sure it gets back to where it belongs

[D Kay]

Try emailing QVCSocialTeam@qvc.com

[Kachina624]

I may be wrong but they'd probably just tell you to forget it.  There's virtually no chance the item and its accessory would ever be reunited in all the chaos of thousands of returns at QVC.  I just hope they catch the absence so some other customer is not stuck without a needed part. 

[blueroses47]

Many years ago, I returned a "beauty" appliance.  I'm not sure now, but I think it may have been the Clarisonic.  Many months after returning it, I came across a part of it I had not realized I still had.  I think it may have been the charger, but maybe it was a different accessory.

Anyway, although I usually try to do things completely correctly and by the book, in this instance I thought it impractical to even contact QVC about it.  I had received the full refund, and I'm pretty sure that item just went to the return "graveyard" or whereever such things go.

Personally I wouldn't worry about it. Sometimes we just make mistakes, things happen.

[Addy0316]

Yeah it's just the travel case part to the waterpik toothbrush... So all the main parts and major parts are with it, just not the travel case

[HonestLife]

@Addy0316  First, it's nice to hear about kindness and honesty. Like a previous response said, if they haven't contacted you and received your refund, chalk it up to a simple mistake. No harm intentionally done. 😊

[icezeus]

Last year I made a return to QVC and same thing I did not realize until much later that I had forgotten to place an item in the box. I received the full refund anyway.