First, give Customer Service a chance.

Bhvbum · ‎07-18-2010

Thank you Customer Service for solving my problem. It is so tempting to want to rant on the Forum, but I decided to send what I thought was a reasonable request for an As-Is product I was returning.

Give Customer Service a chance, I've never done before. I am a very glad I did.

KingstonsMom · ‎03-09-2010

In the 20+ years that I've been a QVC customer, I have never found CS to be anything less than courteous and helpful.

Sometimes when I read the rants about CS, I think it's all in the approach by the one ranting.

How people treat you usually relates to how you treat them. I can only imagine some of the abuse they get from an unhappy, even angry, customer.

I can only give kudos to Q's CS!

You never know how strong you are until being strong is the only choice you have.

violann · ‎03-10-2010

Several years ago, I had a problem with a mattress.

The situation was the result of a manufacturer's error, and QVC via their customer service department was absolutely committed to rectify the situation to my total satisfaction, and expeditiously did so.

Although I really can't recall EVER having a problem with a return, this VERY LARGE COMPLICATED problem was plenty enough to win my loyalty for a good long time i to the future.

croemer · ‎03-10-2010

I have to agree, CS has always without fail been helpful when I have had an issue.

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**Careful... I have caps lock and I am not afraid to use it.**

GCR18 · ‎07-03-2013

So true. If I truly have an issue, I call customer service. I've never hung up without my issue being resolved.

cingisbelieving · ‎07-25-2010

Glad to hear your issue was resolved. Can't say the same for me. Two chats, phone rep and supervisor didn't help me at all. In fact, the supervisor was downright rude. I could not believe it!

tapestryflower · ‎03-10-2010

I called twice this morning and spoke to Caroline and Joyce and they were very pleasant and helpful. I want to say that I had very pleasant experiences and I have been a customer for 27 years. Thanks

Snicks1 · ‎07-28-2012

I've always been satisfied with any dealings I have had with CS, they have always been pleasant and helpful, my problems, whatever they were, always resolved to my satisfaction. I would not want their job. lol

"To each their own, in all things".

chickenbutt · ‎03-09-2010

I agree with all of you that QVC's customer service has always been good. I've been a member since 1998 and there was only time I even encountered a rude person (I could swear she came from hsn customer service!), but every time beyond that I have encountered kind, knowledgeable, and helpful people at QVC.

One thing I have observed, for SOME who will claim bad c.s., is that they will be rude, entitled, and demanding. That makes it a little harder for somebody to want to help you. So, a word to the wise (which is always appropriate) is just to be nice. Don't start ranting on some poor person on the phone, who's falt it is NOT anyway, and just calmly express your situation and give them the info they need to help you.

k321548 · ‎06-26-2016

i'm with you ... customer service is often a thankless job. However, when poor customer service occurs, when it sometimes does, there needs to be culpability.

Recently, I experienced poor customer service with a couple of QVC representatives. There was no ranting, no raving, and no threats (although when I suggested I may take my business elsewhere after receiving no help whatsoever, was told "not to threaten" -- not sure taking my business elsewhere is a threat if the customer service representative was truly interested in, and actively attempt in, resolving the issue).

The conversations were brief and solution oriented on my end, but the information provided was sparse and inaccurate.

The solution that was quickly offered within 5 minutes of the start of the conversation was, return the item and either to receive a return shipping label via email or direct mail.

Interestingly, I was very motivated to see if there was a way to fix the item (Dyson fan) rahter than go through the tedium of repacking the fan and shipping it back to QVC. I'd already called Dyson and they weren't open, so naturally, and erroneously, I thought QVC may have some other alternatives as representatives of the product. The customer service representative kept insisting Dyson was still open until she realized it was 7p on a Sunday.

The only alternative according to the QVC rep was to return the item.

It went downhill from there after asking to speak with a Supervisor, was left on hold, etc., etc., etc.

Everyone has a good day and a bad day ... today was not a good one and has left a lasting impression on me with QVC and with Dyson.

Here's the good news ... After being a customer of QVC for years, there have been very few items purchased that were this disappointing, so there has not been a need to talk with QVC customer service. Here's the bad news ... this experience with their customer service representatives has eliminated the attraction and reduced the ease of ordering in lieu of better customer service and options, like Amazon.

Very unfortunate.